Windows 10: Computer Blue Screens or Shut Offs when I lock it

Once again that crash was caused by Driver Verifier being ON and it detected special pool memory corruption caused by the display driver atikmpag.sys. Let's see how the system behaves once you have turned Driver Verifier off.

Use the tutorial below to configure your mini-dump settings:
Configure Windows 10 to Create Minidump on BSOD

 

I always lock my office computer when I step away for a bit whether its 5 min or for lunch etc and notice that sometimes when I come back I am greeted with a restarted computer and a new dump file. This has been ongoing for a while, but I can't recreate it (by simply locking the computer and waiting a bit) so I am guessing its one particular task that is causing the issue. I have attached the dump file and welcome any assistance.

:)

 

Fast Shutdown

Ever since I updated my computers to the Windows 10 Fall Creators Update, my computers are not shutting down in fast shutdown mode. Can I turn the feature back on or is this a bug until Microsoft can update the OS with a fix?

All of my computers have the UEFI BIOS. So, they should shut down like they always have.

What’s happening is when I go to log off at night and shut down, the computer has an extra screen that says “Shutting Down” and it will eventually go off. When I go to start it up, it says “Please Wait”, and then it will eventually return to the Lock
screen. It acts as if the profile is loading slower in the Fall Creators Update than the previous update. Can someone help me with this issue? It used to not have an extra screen when shutting down or starting up. It would go directly to the lock screen or
would directly shut down.

 

Stuck in blue welcome screen after windows 10 upgrade

I have the same issue. After installing Windows 10, the system is locked up at the first blue screen. The two links do not work, and clicking on the screen, or pressing "enter", only leads for the computer to reboot and head back to the blue screen. Also,
when locked up in the blue screen, my system power button is disabled. I have to pull the plug to turn off the computer power.

Microsoft service is absolutely no help. Sad

Service Case #1314940844 * 11/26/2015

 

There was no mini-dump file created. Can you provide a link to the memory.dmp file (post it to OneDrive or Dropbox)?

Code: 2018-04-11T11:37:46.815 The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000096, 0xfffff8000ed879cb, 0xffffb408ae1efa50, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.[/quote]

 

Sorry for delay. Got another BSOD today that seemed to register. Attached it

 

The latest crash was different - this time it was 0x154 UNEXPECTED_STORE_EXCEPTION.

I would be concerned that the hard disk might be giving problems. I wonder if it is being triggered by some sort of disk cleanup or optimisation task starting in the background?






Diagnostics Test

HDD TEST
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

Here is the processor thread at the time of the crash:

Code: # 4 TID:0005 kb kbn kbnL kn knL kpn kPn # Child-SP RetAddr Call Site 00 fffffe0c`92916798 fffff801`2387fd52 nt!KeBugCheckEx 01 fffffe0c`929167a0 fffff801`237a7c7f nt!SMKM_STORE<SM_TRAITS>::SmStUnhandledExceptionFilter+0x7e 02 fffffe0c`929167f0 fffff801`2376e12f nt!`SMKM_STORE<SM_TRAITS>::SmStWorkerThread'::`1'::filt$0+0x1b 03 fffffe0c`92916820 fffff801`237998bd nt!_C_specific_handler+0x9f 04 fffffe0c`92916890 fffff801`236bea50 nt!RtlpExecuteHandlerForException+0xd 05 fffffe0c`929168c0 fffff801`236bf683 nt!RtlDispatchException+0x430 06 fffffe0c`92916fb0 fffff801`237a2bc2 nt!KiDispatchException+0x1f3 07 fffffe0c`92917660 fffff801`237a1571 nt!KiExceptionDispatch+0xc2 08 fffffe0c`92917840 fffff801`2388421d nt!KiRaiseAssertion+0x331 09 fffffe0c`929179d0 fffff801`238845eb nt!ST_STORE<SM_TRAITS>::StDmPageRecordRemove+0xe1 0a fffffe0c`92917a00 fffff801`23887caa nt!ST_STORE<SM_TRAITS>::StDmPageRemove+0x2eb 0b fffffe0c`92917ad0 fffff801`237b28fc nt!ST_STORE<SM_TRAITS>::StWorkItemProcess+0x386 0c fffffe0c`92917b20 fffff801`23629d91 nt!SMKM_STORE<SM_TRAITS>::SmStWorker+0x188b5c 0d fffffe0c`92917be0 fffff801`23731c07 nt!SMKM_STORE<SM_TRAITS>::SmStWorkerThread+0x11 0e fffffe0c`92917c10 fffff801`23798366 nt!PspSystemThreadStartup+0x47 0f fffffe0c`92917c60 00000000`00000000 nt!KiStartSystemThread+0x16[/quote] Code: EXCEPTION_RECORD: fffffe0c92917798 -- (.exr 0xfffffe0c92917798) ExceptionAddress: fffff8012388421d (nt!ST_STORE<SM_TRAITS>::StDmPageRecordRemove+0x00000000000000e1) ExceptionCode: c0000420 (Assertion failure) ExceptionFlags: 00000000 NumberParameters: 0 Assertion: (((NTSTATUS)(Status)) >= 0) EXCEPTION_CODE: (NTSTATUS) 0xc0000420 - An assertion failure has occurred.[/quote]

 

Here are the Hdtune tests for my two harddrives

 

Drives look OK. We might need to wait for a few more BSOD crashes and hope you can capture the mini-dumps.

 

Got another yesterday although I wasn't at the computer when it happened and the computer was simply idling.

 

You still have Driver Verifier turned ON. Please turn this off as it is not good to leave it running all the time.

Enable and Disable Driver Verifier in Windows 10

 

Turned off verifier but didnt restart right away. Got another BSOD before restarting after I locked the computer and walked away for minute. Came back and computer wouldn't wake up with keyboard or mouse. Attached the updated file. For some reason my minidumps are overwriting the older minidumps and I can't figure out why.