Windows 10: Computer bsod, freezes, and turns off randomly

Discus and support Computer bsod, freezes, and turns off randomly in Windows 10 BSOD Crashes and Debugging to solve the problem; That got rid of the Scarlet stuff, but the zip you uploaded is empty. Can you try again, maybe run DM_Log_collector as Administrator? If that still... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by qazwsxm, Jun 12, 2016.

  1. Ztruker Win User

    Computer bsod, freezes, and turns off randomly


    That got rid of the Scarlet stuff, but the zip you uploaded is empty. Can you try again, maybe run DM_Log_collector as Administrator?

    If that still doesn't give you a good zip file, zip up the most recent dump and upload it.
     
    Ztruker, Jun 23, 2016
    #31
  2. qazwsxm Win User

    I tried it again and the zip file was empty. I went to the dump files and the latest dump was empty (size 0 KB). I got another BSOD after my last post, but it stayed stuck at 0% complete (it stayed stuck for an hour), so I had to turn it off. As a result, I got no dump file.

    For now, I am going to back up the files I need. I might factory-reset the computer. Do you think that will solve the problem?
     
    qazwsxm, Jun 23, 2016
    #32
  3. Ztruker Win User
    Did the computer come with Windows 10? If not a Factory reset may or may not work and if it does it will put you back to the previous OS version.

    Better would be to do a clean install: Follow this tutorial: Windows 10 - Clean Install
     
    Ztruker, Jun 24, 2016
    #33
  4. qazwsxm Win User

    Computer bsod, freezes, and turns off randomly

    I am a bit reluctant to do so at the moment; I will keep it as a last option. I got another BSOD. Dump file:

    Attachment 86712
     
    qazwsxm, Jun 24, 2016
    #34
  5. swarfega Win User
    What power supply do you have and what wattage is it and how old?

    I do wonder whether it is on its way out.
     
    swarfega, Jun 24, 2016
    #35
  6. qazwsxm Win User
    I need to open the PC to figure that out (I will get back to you later). It is as old as the PC (5-6 years). Any reason why you think this may be the issue?
     
    qazwsxm, Jun 24, 2016
    #36
  7. swarfega Win User
    Mainly because of the buzzing sound you mentioned. If it was a clicking sound, that would be one of the hard drives.
     
    swarfega, Jun 24, 2016
    #37
  8. qazwsxm Win User

    Computer bsod, freezes, and turns off randomly

    So, um... I have been using the computer for 2 weeks and no problem. I honestly have no idea why. I did not do anything special after the last BSOD.

    I just wanted to thank you for your help *Smile
     
    qazwsxm, Jul 10, 2016
    #38
  9. qazwsxm Win User
    I thought the problem was solved , but it seems the issue has returned. I had a bunch of BSODs. So I reinstalled Windows and then the PC got another BSOD, turned off randomly 2 or 3 times, and froze once with a buzzing sound. I have the dump files attached for that one BSOD:
    Attachment 95153

    Any help would be greatly appreciated.
     
    qazwsxm, Aug 8, 2016
    #39
  10. Ztruker Win User
    The attachment you made is invalid, what ever that means *Smile

    Re-run DM)Log_collector and upload the zip file here.
     
    Ztruker, Aug 9, 2016
    #40
  11. qazwsxm Win User
    Oops, my bad. This should work.

    Attachment 95226
     
    qazwsxm, Aug 9, 2016
    #41
  12. Ztruker Win User
    That dump shows a single bit memory failure.

    Also shows your PC is slightly under clocked. Check BIOS and set all clocking and voltages to default.
    Code: 2: kd> !sysinfo cpuspeed CPUID: "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3392[/quote] Looks like you have 8GB of ram, 4 x 2GB DIMMs. Please test the ram.
    ===================================================
    RAM:


    Follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums


    Computer bsod, freezes, and turns off randomly [​IMG]
    Information

    Computer bsod, freezes, and turns off randomly [​IMG]


    MemTest86+
    is a diagnostic tool designed to test Random Access Memory (RAM) for faults. MemTest86+ will verify that:

    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    Memtest86+ runs from bootable media to isolate the RAM from the system, no other components are taken into account during the test.


    Computer bsod, freezes, and turns off randomly [​IMG]
    Warning
    MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.

    If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results. If you run less than 8 passes you will be asked to run it again.


    Computer bsod, freezes, and turns off randomly [​IMG]
    Note
    MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run MemTest86+ just before you go to bed and leave it overnight.
     
    Ztruker, Aug 9, 2016
    #42
  13. qazwsxm Win User

    Computer bsod, freezes, and turns off randomly

    The infamous memtest... XD I will run it overnight and let you know what happens.

    Also, how do I set all clocking and voltages to default?

    Thanks
     
    qazwsxm, Aug 9, 2016
    #43
  14. Ztruker Win User
    I don't know about clocking and voltages, you'll have to look in your BIOS and see what's available.

    Although I see you have a Dell XPS 8300 so I doubt there are any over clocking or voltage manipulation capabilities there. Not sure though so l
     
    Ztruker, Aug 9, 2016
    #44
  15. qazwsxm Win User
    I ran it for 8 passes and got no errors.

    Attachment 95355
     
    qazwsxm, Aug 9, 2016
    #45
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Computer bsod, freezes, and turns off randomly

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