Windows 10: Computer consistently crashing - IntcUSB.sys is always the cause

Discus and support Computer consistently crashing - IntcUSB.sys is always the cause in Windows 10 Gaming to solve the problem; Recently, my computer has been crashing because of 'IntcUSB.sys'. I'm not sure the reason why, and 'C:\Windows\Minidump' is empty for some reason? Any... Discussion in 'Windows 10 Gaming' started by Elektronyx97, Apr 14, 2024.

  1. ELEKTRONYX97
    Elektronyx97 Win User

    Computer consistently crashing - IntcUSB.sys is always the cause


    Recently, my computer has been crashing because of 'IntcUSB.sys'. I'm not sure the reason why, and 'C:\Windows\Minidump' is empty for some reason? Any fixes?

    :)
     
    Elektronyx97, Apr 14, 2024
    #1
  2. JUNAID_A
    Junaid_A Win User

    Laptop crashes caused by 'rtkvhd64.sys'

    Hi Regal,

    Thank you for writing to Microsoft Community Forums.

    To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

    • What is the make and model of the laptop?
    • Which build of Windows 10 is installed on the machine?

      (Search winver from the Start menu to know the same)
    • Does the computer boot to the desktop?
    • Are you aware of any changes that happened on the computer prior to which this issue started to occur?

    Upon analyzing the crash dump files, seems like the crash is caused by
    rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

    Method 1

    I suggest you to uninstall the Realtek HD Audio drivers
    installed on the machine and let Windows to search for the update and install the updated drivers.

    • Right click the Windows icon on the taskbar and choose
      Device Manager.
    • Expand Sound, video and game controllers and locate
      Realtek HD Audio drivers.
    • Right click on it and choose Uninstall.
    • Check the box Delete the driver software for my device
      and reboot the machine to see if the issue persists.

    If the issue persists, try Method 2

    Method 2

    If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

    Meanwhile, you may also want to go through Troubleshoot blue screen errors
    and see if it helps.

    If the issue persists, revert to us with the latest crash dump file.

    Let us know how it goes.

    Regards,
     
    Junaid_A, Apr 14, 2024
    #2
  3. DAVEM121
    DaveM121 Win User
    System thread not handled caused by WinIAP_x64.sys

    Those minidump files also list WinIAP_64.sys as the cause of the system crashes.

    Find WinIAP_64.sys, then right click that file and select Properties, then select the Details tab.

    Please provide a screenshot of that Details tab.
     
    DaveM121, Apr 14, 2024
    #3
  4. W1ZZARD
    W1zzard Win User

    Computer consistently crashing - IntcUSB.sys is always the cause

    GPU-Z 0.7.5 causing crashes on load up

    Any chance you could narrow it down to which running application causes GPU-Z to crash? Ideally steps to reproduce for me here.
     
    W1zzard, Apr 14, 2024
    #4
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Computer consistently crashing - IntcUSB.sys is always the cause

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