Windows 10: Computer crash while playing games

Hello, I have issue that my PC crashes while gaming, it's not happening in any periodical order, sometimes is running fine for 2–3 days, but then there are days that it crashes like 2 times in one hour. The crash is sometimes just a reboot with no black screen or BSOD. Just solid restart PC will boot fine, but my audio devices aren't recognized, so I need to restart it from Windows so they load properly. But sometimes after the crash PC can't boot and its just stuck in sort of boot loop, so I need to turn of and turn on the PSU and then it boots. I tried to update the BIOS, drivers even reinst

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i have a gaming laptop that crashes during games

Hi,

A corrupted profile is one of the possible reasons why your computer crashes when playing a game. For us to provide proper resolution, we need to collect more information. Kindly answer the questions below:

• When did the issue start?
• Are you having this issue with all of your games?
• What are the troubleshooting steps you have done so far?
• Have you made any changes to your computer prior to this concern?
• Were you able to play a game before without any problem while the charger is plugged in?

 

Computer crashes while playing games

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that how frustrating it can be when the PC crashes while playing games. I certainly appreciate your efforts taken towards resolving the issue.



For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. What is the make and model of the PC?
   
3. What happens when you try to run a game?
   
4. Does the PC crashes only while playing games?
   
5. Do you receive any stop code or error message when the PC crashes?
   

Meanwhile, I would suggest you to refer the article
Troubleshoot blue screen errors



In addition, you can check if Windows is up to date. Refer the article
Keep your PC up to date and see if that helps.



If you receive a Blue Screen error, please share the dump files with us in order to assist you further. I have sent a private message to you, please share the dump files through the message.



Please get back to us with the detailed information to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator