Windows 10: Computer Crash

Discus and support Computer Crash in Windows 10 Support to solve the problem; I own a dell computer that came running Windows 7 Pro, I bought it from someone else after it had been reformatted, it has a 128 GB SSD, 8 GB Ram, an... Discussion in 'Windows 10 Support' started by xdMatthewbx, Nov 19, 2015.

  1. XDMATTHEWBX
    xdMatthewbx Win User

    Computer Crash


    I own a dell computer that came running Windows 7 Pro, I bought it from someone else after it had been reformatted, it has a 128 GB SSD, 8 GB Ram, an Intel Core i7 vPro, is using the Logitech G700s Gaming mouse, 2 monitors, & a TP-Link wifi adapter. It is now running Windows 10 Build 10240 Enterprise. I've been using it for several months, yesterday I went out of the house & left it on, when I came back, it was powered off, I turned it on, & everything was normal until the lock screen, then, nothing but my mouse appeared. It was freaking out, it went from normal mouse, to mouse with spinning wheel, to spinning wheel & repeated. From what I've found online that's the Blue Screen, I got the drive running on another computer, so I know it's not corrupted. Does anyone have any idea how to maybe boot into safe mode? Or any way to fix it without backing up the files & reformatting? Please help it would be much appreciated.

    :)
     
    xdMatthewbx, Nov 19, 2015
    #1
  2. ZIGZAG3143 (MS -MVP)
    ZigZag3143 (MS -MVP) Win User

    Crash Log question Why did my computer crash. (Pic included)

    Please read
    this wiki     to find out how to find and upload your event viewer logs

    Please run a system file check (SFC) & DISM if you are on win 8 or higher



    All instructions are in our Wiki article below...

    Should you have any questions please ask us.


    System file check (SFC) Scan and Repair System Files
     
    ZigZag3143 (MS -MVP), Nov 19, 2015
    #2
  3. DENNIS MOP
    Dennis Mop Win User
    Computer hard crash during computer graphic heavy games

    Hi,

    Basing on the details that you've provided, the audio is still running even when there is no display. The main cause of this concern is probably related to your graphics card and its driver. To further isolate this issue, we recommend that you boot your
    computer in
    safe mode    . When in safe mode, your computer will only start using the basic files and drivers. As a result, it will help us confirm whether this issue is really being caused by a third party application/driver or not.

    Keep us posted with the result of booting in safe mode.
     
    Dennis Mop, Nov 19, 2015
    #3
  4. YOU
    You Win User

    Computer Crash

    It's not a blue screen (of death, presumably) if can see r mouse.
     
    You, Nov 19, 2015
    #4
Thema:

Computer Crash

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