Windows 10: Computer crashed after re-installing Norton

Discus and support Computer crashed after re-installing Norton in Windows 10 BSOD Crashes and Debugging to solve the problem; I had to re-install Norton and all of my other programs because I recently did a Clean Install. Below is the crash dump log. Attachment 103703 65384 Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Jesse Williams, Sep 29, 2016.

  1. Computer crashed after re-installing Norton


    I had to re-install Norton and all of my other programs because I recently did a Clean Install. Below is the crash dump log.

    Attachment 103703

    :)
     
    Jesse Williams, Sep 29, 2016
    #1

  2. Build 14316.rs1 keeps crashing with 'fault on non-paged area

    update. no crashes for some time. installed Norton just for fun to confirm the problem. 5 minutes after install, system crashed. for those of you with Norton installed, i am going to re confirm that this program has compatibility issues with this build.
     
    JohnAlbanese, Sep 29, 2016
    #2
  3. Build 14316.rs1 keeps crashing with 'fault on non-paged area

    Update- being the glutton for punishment that i am, I installed 14316 on an older build. instead of waiting for windows update to give me the download, i downloaded an iso from the web, and mounted it, and proceeded with the install. all of my builds have Norton
    installed. after the install windows loaded as usual, let me log in, and about 1.5 mins later hit me with the blue screen. after restart, instead of going to login window, i saw a disc repair screen come up. did it's thing, and re booted. then i saw auto repair
    message. that program did its thing, re booted, and i got a message saying windows would not load, and gave me restart option, or advanced start up options. neither option gave me the answer i was looking for as i was trying to get to the desktop to uninstall
    Norton. re booted again, and went to my BIOS settings. in my advanced tools, i disabled the fast boot option, restarted, and after what felt like eternity windows finally loaded, and i was able to get to the desktop. Uninstalled Norton, and problem solved
    for the moment. hope this helps anyone having problems with loading windows. am using Bitdefender Free until a fix is issued.
     
    JohnAlbanese, Sep 29, 2016
    #3
  4. axe0 New Member

    Computer crashed after re-installing Norton

    Hi Jesse Williams,

    Either of the dumps shows Norton possibly causing trouble
    Code: BugCheck 50, {fffff6fb7dbedc38, 0, fffff80249c8d618, 2} *** WARNING: Unable to verify timestamp for EraserUtilDrv11510.sys *** ERROR: Module load completed but symbols could not be loaded for EraserUtilDrv11510.sys EraserUtilRe EraserUtilRebootDrv EraserUtilRebootDrv Kernel Manual Running OK TRUE FALSE 118,784 0 0 5/14/2015 9:23:14 PM \??\C:\Program Files (x86)\Common Files\Symantec 4,096[/quote]
     
  5. [/quote] @axe0. Thanks! I believe it was because it hadn't been updated to support Windows 10. But I updated Norton, and that seemed to fix the issue. Thanks for your help!
     
    Jesse Williams, Apr 5, 2018
    #5
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Computer crashed after re-installing Norton

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