Windows 10: computer crashed and had to restart, error was blue screen of death

Discus and support computer crashed and had to restart, error was blue screen of death in Windows 10 BSOD Crashes and Debugging to solve the problem; I dont recall the exact wording but when I searched the issue a microsoft technical support suggestion I upload my minidump files I was using mozilla... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by swswswswswswsw, Dec 10, 2020.

  1. computer crashed and had to restart, error was blue screen of death


    I dont recall the exact wording but when I searched the issue a microsoft technical support suggestion I upload my minidump files

    I was using mozilla firefox version 83, it was attempting to load a webpage when the issue occurred

    it said it was stuck in a driver loop

    I just installed adobe flash and am using it with this version and I am thinking maybe I need to downgrade to a previous version for flash to better run?

    here are links to the minidump and msinfo32


    msinfo

    https://drive.google.com/file/d/1iwKSjqQ9Dl7YUls-ZsZBXceoa4J0MTp0/view?usp=sharing


    minidump files

    https://drive.google.com/file/d/19Ym8GOndVLIyIkTb7FM23Vhh36Hsf63T/view?usp=sharing

    https://drive.google.com/file/d/1arlqJZJ7BVLM8PwiB0otDxzlQoJetlG2/view?usp=sharing


    the tech support link i came to

    https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/how-to-post-crash-dumps-after-blue-screen-of-death/5b11c5c7-5903-45b8-8348-0fbee6b2ba6e?tm=1517484313690&fbclid=IwAR3azDYA3ZXPHgwhK_hPylSmc3ttD6Xh2mU2s0t-FdxruKmZntVHKMCkkks

    :)
     
    swswswswswswsw, Dec 10, 2020
    #1

  2. Blue Screen of Deaths on a Daily

    Hi,

    Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. This error can be caused by both hardware and software issues. To isolate your concern, we'd like to know if there were any changes made
    prior to the issue.

    In the meantime, we suggest that you follow the steps provided on this link for blue screen error basic
    troubleshooting. Once you're on the page, select the option on when do you get the error and proceed with the steps listed.

    Let us know how it goes after performing the suggested steps.
     
    Eileen Gal, Dec 10, 2020
    #2
  3. Ryan Pag Win User
    Blue screen of death issue

    Hi Malcolm,

    Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

    • Please provide the complete stop error message that you are getting.
    • Were there any changes made prior to the issue?

    We recommend following the troubleshooting steps in the article:
    Troubleshoot blue screen errors


    Should you need further help, you're always welcome to post back.
     
    Ryan Pag, Dec 10, 2020
    #3
  4. computer crashed and had to restart, error was blue screen of death

    Blue Screen of Deaths on a Daily

    I have tried all of the options there, Which is why i included in my post the lists of things that i performed to isolate the cause of bsod. Thanks
     
    cainegetutua, Dec 10, 2020
    #4
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computer crashed and had to restart, error was blue screen of death

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