Windows 10: Computer crashes after hibernating

My computer often has a system crash when hibernating, I have tried installing windows updates and driver updates but the problem still persists. Can anyone pinpoint the problem? Here is the output from running !analyze -v on a memory.dmp file that is created upon restart.


0: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************DPC_WATCHDOG_VIOLATION 133The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVELor above.Arguments:Arg1: 0000000000000001, The system cumulatively spent an extended period of time at DISPATCH_LEVEL or above. The offending component can usually be identified with a stack trace.Arg2: 0000000000001e00, The watchdog period.Arg3: fffff8053b2fa320, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains additional information regarding the cumulative timeoutArg4: 0000000000000000Debugging Details:------------------**************************************************************************** ****** ****** Either you specified an unqualified symbol, or your debugger ****** doesn't have full symbol information. Unqualified symbol ****** resolution is turned off by default. Please either specify a ****** fully qualified symbol module!symbolname, or enable resolution ****** of unqualified symbols by typing ".symopt- 100". Note that ****** enabling unqualified symbol resolution with network symbol ****** server shares in the symbol path may cause the debugger to ****** appear to hang for long periods of time when an incorrect ****** symbol name is typed or the network symbol server is down. ****** ****** For some commands to work properly, your symbol path ****** must point to .pdb files that have full type information. ****** ****** Certain .pdb files such as the public OS symbols do not ****** contain the required information. Contact the group that ****** provided you with these symbols if you need this command to ****** work. ****** ****** Type referenced: TickPeriods ****** ****************************************************************************DBGHELP: SharedUserData - virtual symbol moduleSYMSRV: BYINDEX: 0xD C:\ProgramData\Dbg\sym win32k.sys E87370BB9a000SYMSRV: PATH: C:\ProgramData\Dbg\sym\win32k.sys\E87370BB9a000\win32k.sysSYMSRV: RESULT: 0x00000000DBGHELP: C:\ProgramData\Dbg\sym\win32k.sys\E87370BB9a000\win32k.sys - OKDBGENG: C:\ProgramData\Dbg\sym\win32k.sys\E87370BB9a000\win32k.sys - Mapped image memorySYMSRV: BYINDEX: 0xE C:\ProgramData\Dbg\sym win32k.pdb ED706A38659240A066E6FB19B994BAAA1SYMSRV: PATH: C:\ProgramData\Dbg\sym\win32k.pdb\ED706A38659240A066E6FB19B994BAAA1\win32k.pdbSYMSRV: RESULT: 0x00000000DBGHELP: win32k - public symbols C:\ProgramData\Dbg\sym\win32k.pdb\ED706A38659240A066E6FB19B994BAAA1\win32k.pdbPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 12531e not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124920 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124921 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124921 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124921 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124921 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124921 not present in the dump file. Type ".hh dbgerr004" for detailsPage 124921 not present in the dump file. Type ".hh dbgerr004" for detailsKEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 6155 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on T495 Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 6195 Key : Analysis.Memory.CommitPeak.Mb Value: 98 Key : Analysis.System Value: CreateObject Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 133BUGCHECK_P1: 1BUGCHECK_P2: 1e00BUGCHECK_P3: fffff8053b2fa320BUGCHECK_P4: 0DPC_TIMEOUT_TYPE: DPC_QUEUE_EXECUTION_TIMEOUT_EXCEEDEDTRAP_FRAME: fffff8053d316560 -- .trap 0xfffff8053d316560NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=0000000000000014 rbx=0000000000000000 rcx=0000000000000006rdx=0000000000000005 rsi=0000000000000000 rdi=0000000000000000rip=fffff8053a877cc6 rsp=fffff8053d3166f0 rbp=fffff8053d3168e0 r8=0000000000000000 r9=fffff8053d316820 r10=0000000000000000r11=0000000000000000 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0 nv up ei pl nz na po cynt!KeAndAffinityEx+0xc6:fffff805`3a877cc6 4d895cd108 mov qword ptr [r9+rdx*8+8],r11 ds:fffff805`3d316850=0000000000000000Resetting default scopeBLACKBOXACPI: 1 !blackboxacpiBLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1PROCESS_NAME: SystemDPC_STACK_BASE: FFFFF8053D316FB0STACK_TEXT: fffff805`3d31dc88 fffff805`3aa3aa0c : 00000000`00000133 00000000`00000001 00000000`00001e00 fffff805`3b2fa320 : nt!KeBugCheckExfffff805`3d31dc90 fffff805`3a87541d : 0000149c`b7e1d500 fffff805`3459a180 00000000`00000246 00000000`0013ecaa : nt!KeAccumulateTicks+0x1c880cfffff805`3d31dcf0 fffff805`3a8759c1 : 00000000`00000016 00000000`000be03b fffff805`3459a180 00000000`00000001 : nt!KiUpdateRunTime+0x5dfffff805`3d31dd40 fffff805`3a86f833 : fffff805`3459a180 00000000`00000000 fffff805`3b2315d8 00000000`00000000 : nt!KiUpdateTime+0x4a1fffff805`3d31de80 fffff805`3a8781f2 : fffff805`3d316560 fffff805`3d3165e0 fffff805`3d316500 00000000`00000002 : nt!KeClockInterruptNotify+0x2e3fffff805`3d31df30 fffff805`3a927ef5 : 0000002f`811d42c3 fffff805`3b2f39a0 fffff805`3b2f3a50 ffffe401`577e4500 : nt!HalpTimerClockInterrupt+0xe2fffff805`3d31df60 fffff805`3a9f722a : fffff805`3d3165e0 fffff805`3b2f39a0 0000149c`55b6a4b8 fffff805`3d316980 : nt!KiCallInterruptServiceRoutine+0xa5fffff805`3d31dfb0 fffff805`3a9f7797 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfafffff805`3d316560 fffff805`3a877cc6 : c76d320f`4132e311 bec27731`cccf6660 358d52b0`a60417cb 086b2d47`0214baa7 : nt!KiInterruptDispatchNoLockNoEtw+0x37fffff805`3d3166f0 fffff805`3aa6591b : 00000000`00000000 fffff805`3d316ee0 00000000`00000000 00000000`00000000 : nt!KeAndAffinityEx+0xc6fffff805`3d3167e0 fffff805`3a878610 : 00000000`00000000 00000000`00000000 fffff805`00000001 fffff805`00000000 : nt!PpmParkReportParkedCores+0x168f2bfffff805`3d316a50 fffff805`3a8780d6 : 00000000`00000000 00000000`00000000 fffff805`3d316cb0 fffff805`3d316ee0 : nt!PpmCheckRun+0x40fffff805`3d316ac0 fffff805`3a878f7e : 00000000`00000000 fffff805`3d316ee0 00000000`00000f00 00000000`00400a00 : nt!PpmCheckStart+0x106fffff805`3d316b60 fffff805`3a80781e : fffff805`3459d240 ffffce0c`0fb11000 fffff805`3459a180 fffff805`00000002 : nt!PpmCheckPeriodicStart+0x3efffff805`3d316bb0 fffff805`3a806b04 : fffff805`3459a180 00000000`00000000 00000000`00000029 00000000`000bd856 : nt!KiExecuteAllDpcs+0x30efffff805`3d316d20 fffff805`3a9fc7c5 : 00000000`00000000 fffff805`3459a180 00000000`00000000 00000000`00000000 : nt!KiRetireDpcList+0x1f4fffff805`3d316fb0 fffff805`3a9fc5b0 : ffffffff`ffffffa0 fffff805`3a9fbc65 00000000`01000010 00000000`00000246 : nt!KxRetireDpcList+0x5ffffc885`e621b060 fffff805`3a9fbc7e : ffffe401`572c0180 00000000`00000000 ffffe401`572c0180 00000000`00000000 : nt!KiDispatchInterruptContinueffffc885`e621b090 fffff805`3a86d04d : ffffe401`572c0180 ffffce0c`0f6cc040 ffffe401`572c0180 00000000`00000000 : nt!KiDpcInterrupt+0x2eeffffc885`e621b220 fffff805`3a936e5a : 00000000`00000000 ffffc885`e621b2f0 ffffce0c`00000000 00000000`00000000 : nt!KiProcessDeferredReadyList+0x4dffffc885`e621b260 fffff805`3a9747b3 : 00000000`00000000 00000000`00000000 ffffc885`e621b330 00000000`00000000 : nt!KeSetSystemGroupAffinityThread+0x13affffc885`e621b2d0 fffff805`3a973e0c : 00000000`00000000 00000000`00000000 00000000`00000000 ffffce0c`18d5cdb0 : nt!KiAcquireInterruptConnectLock+0x43ffffc885`e621b310 fffff805`3a973a4f : ffffe401`581b4640 00000000`00000008 00000000`00000000 fffff805`3ad4a79d : nt!KiDisconnectInterruptCommon+0xb0ffffc885`e621b3c0 fffff805`3ad49a48 : ffffce0c`186deb70 ffffce0c`2ef91d90 ffffce0c`2ef91f10 00000000`00000000 : nt!KeDisconnectInterrupt+0x6bffffc885`e621b410 fffff805`3ad4990f : ffffce0c`186deb70 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IoDisconnectInterrupt+0xc8ffffc885`e621b4c0 fffff805`361f4a08 : ffffce0c`186deb70 00000000`00000000 00000000`00000000 fffff805`36287c78 : nt!IoDisconnectInterruptEx+0x2fffffc885`e621b500 fffff805`361f4987 : 00000000`00000010 fffff805`47489e7e ffffce0c`186dee20 ffffce0c`00000000 : Wdf01000!FxInterrupt:isconnectInternal+0x4c [minkernel\wdf\framework\shared\irphandlers\pnp\km\interruptobjectkm.cpp @ 210] ffffc885`e621b540 fffff805`361f48a8 : ffffce0c`186ded28 00000000`00000000 ffffce0c`18e73cd8 00000000`00000003 : Wdf01000!FxInterrupt:isconnect+0xc7 [minkernel\wdf\framework\shared\irphandlers\pnp\interruptobject.cpp @ 1454] ffffc885`e621b5b0 fffff805`3620c1a0 : 00000000`00000000 ffffc885`e621b700 00000000`00000004 ffffce0c`18e73830 : Wdf01000!FxPkgPnp::NotifyResourceObjectsDx+0x6c [minkernel\wdf\framework\shared\irphandlers\pnp\fxpkgpnp.cpp @ 6489] ffffc885`e621b610 fffff805`3620139b : 00000000`00000000 ffffc885`e621b7b0 00000000`00000380 00000000`00000000 : Wdf01000!FxPkgPnp:owerGotoDxIoStoppedCommon+0x144 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 3098] ffffc885`e621b680 fffff805`362025f5 : 00000000`0000031c 00000000`00000b20 ffffce0c`18e73830 00000000`00000359 : Wdf01000!FxPkgPnp:owerGotoDNotZeroIoStopped+0xb [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 2842] ffffc885`e621b6b0 fffff805`362023aa : 00000000`00000002 ffffce0c`18e73830 ffffce0c`18e73830 00000000`00000000 : Wdf01000!FxPkgPnp:owerEnterNewState+0x155 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1699] ffffc885`e621b810 fffff805`36201911 : ffffce0c`18e73830 00000000`00000000 00000000`00000002 ffffce0c`353c8a00 : Wdf01000!FxPkgPnp:owerProcessEventInner+0xea [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1615] ffffc885`e621b890 fffff805`36201135 : 00000000`00000000 ffffc885`e621ba10 ffffce0c`18e73830 ffffce0c`0fb2cba0 : Wdf01000!FxPkgPnp:owerProcessEvent+0x1d1 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1394] ffffc885`e621b920 fffff805`362010b5 : ffffce0c`18e73830 ffffc885`e621b9e8 00000000`00000004 00000000`00000000 : Wdf01000!FxPkgFdo:ispatchDeviceSetPower+0x75 [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 350] ffffc885`e621b970 fffff805`361fcc5f : ffffce0c`18e73830 ffffce0c`0fb2ca30 00000000`00000000 00000000`00000000 : Wdf01000!FxPkgFdo::_DispatchSetPower+0x25 [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 120] ffffc885`e621b9a0 fffff805`36203723 : ffffce0c`250a54b0 ffffce0c`0fb2cba0 fffff805`474e0460 00000000`00000002 : Wdf01000!FxPkgPnp:ispatch+0xaf [minkernel\wdf\framework\shared\irphandlers\pnp\fxpkgpnp.cpp @ 765] ffffc885`e621ba10 fffff805`362036b4 : ffffce0c`250a54b0 ffffce0c`0fb2cba0 ffffce0c`0fb2ca30 ffffc885`e621ba68 : Wdf01000!DispatchWorker+0x53 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1589] ffffc885`e621ba40 fffff805`36203835 : ffffce0c`18d5cdb0 000031f3`f04d35c8 ffffce0c`250a54b0 fffff805`36203835 : Wdf01000!FxDevice:ispatchPreprocessedIrp+0x88 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1654] ffffc885`e621ba80 fffff805`47489cb9 : ffffce0c`0fb2ca30 ffffce0c`1a361490 ffffce0c`0fb2cd20 fffff805`429c42ca : Wdf01000!imp_WdfDeviceWdmDispatchPreprocessedIrp+0x65 [minkernel\wdf\framework\shared\core\km\fxdeviceapikm.cpp @ 258] ffffc885`e621bac0 fffff805`361fa976 : ffffce0c`250a54b0 00000000`00000016 ffffce0c`0fb2ca30 fffff805`3b223380 : USBXHCI!Controller_WdfEvtPreprocessSetPowerIrp+0x139ffffc885`e621bb10 fffff805`3a99ca09 : 00000000`00000000 00000000`00000000 ffffe401`56f8f000 ffffce0c`0f6cc040 : Wdf01000!FxDevice:ispatchWithLock+0x266 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1447] ffffc885`e621bb70 fffff805`3a917e25 : 00000000`00000000 fffff805`3a99c830 00000000`00000000 00000000`00000093 : nt!PopIrpWorker+0x1d9ffffc885`e621bc10 fffff805`3a9fcdd8 : ffffe401`56f81180 ffffce0c`0f6cc040 fffff805`3a917dd0 1fddd9e9`139dd9ed : nt!PspSystemThreadStartup+0x55ffffc885`e621bc60 00000000`00000000 : ffffc885`e621c000 ffffc885`e6216000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28SYMBOL_NAME: nt!KeAccumulateTicks+1c880cMODULE_NAME: ntIMAGE_NAME: ntkrnlmp.exeSTACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: 1c880cFAILURE_BUCKET_ID: 0x133_ISR_nt!KeAccumulateTicksOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {65350307-c3b9-f4b5-8829-4d27e9ff9b06}Followup: MachineOwner---------

:)

 

hibernate, but shuts down

Hello,

We suggest to manually setup hibernation on your computer. You may follow the steps below:

• Right-click on your desktop and select Personalize.
• Click Lock screen>Screen saver settings>Change power settings>Choose what the power buttons do.
  
  
• Change the settings When I press the power button, click
  hibernate.
• Click Save changes.
  

Keep us posted.

Regards.

 

hibernating/password

Hello Rich,

One possible reason why your system keeps hibernating or goes to sleep is because of the power plan settings of your computer. To assist you with your concern regarding your PC hibernating, we recommend that you reconfigure the power plan settings by following
the steps below:

• Type Display on Cortana's search field and press
  Enter.
• Select Power & sleep.
• Under the Sleep option, click the drop down menu to set the number of minutes/hours you would like your PC to sleep/hibernate. We suggest that you select
  Never if you do not want you system to hibernate.
• Close all windows for the changes to take effect.

Let us know if you will need further assistance.

 

hibernating windows 10

Hi Henry,

We appreciate your time and effort to get back to us.

I suggest you to enable the Hibernate option from power settings and check if you are able to access the Hibernate in power options. Follow the below steps.

Please try the steps and check if it helps.

• 
  Press Windows + R keys on the keyboard to open Run command.
  
• 
  Type powercfg.cpl to open the power settings.
  
• 
  Click on the Choose what power buttons do on the left navigation pane.
  
• 
  Click on Change settings that are currently unavailable (Enter the admin credentials if prompted)
  
• 
  Check the Hibernate box.
  
• 
  Click on Save changes.
  
• 
  Restart the computer.
  
• 
  Check if you are able to see the Hibernate option in power options
  

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.