Windows 10: Computer crashes at random when playing games, no BSOD, dump files, or error messages of...

Hello,


So this is a problem that I've had for a few years now, but today it was happening way too often. When running any game even remotely graphically intense Destiny 2 on low graphic settings, FFXIV, Genshin Impact to name a few, my computer will at random freeze for 1-10 seconds, go to a random colors screen with audio corruption for a few seconds, then restarts. It can happen while loading into playable areas of the game, and it can happen after 3+ hours of gameplay, and then it might not happen for 2 weeks. I have only had one area in FFXIV cause it to consistently crash, otherwise there is no consistency to these crashes. Today I had several crashes in Destiny 2 at random points in the first Beyond Light expansion mission and immediately upon loading into gameplay of Genshin Impact. I have been mainly playing Old School Runescape for the past month using Runelite so that the GPU helps the game run better, and this never caused a crash. It was also not running during any of the crashes today.


The biggest part of the frustration is that there is no BSOD, dump files, nor any kind of error message when this happens. I quite literally have no idea what is causing these freezes to happen. There's a few Distributed COM warnings in event viewer when these crashes happen event ID 10016, but multiple other Microsoft sources say that these are not a cause for any issue and are meant to be there.


I'm here asking how I can get any information out of these crashes so that maybe I can start to solve what is wrong. Dump files are on, but none get created ever Dump file creation failed due to error during dump creation. Event ID 161.


This is an MSI GT62VR Dominator Pro laptop running Windows 10 and the only peripherals are a Logitech G700s wireless mouse and Razer Wolverine controller. It's not overheating nor do I have anything overclocked, I ran a Windows check on my RAM today which came back clean, Windows and graphic drivers are up to date this has been happening for all versions of both btw.


Any help is appreciated, because I am at a loss of where to continue fixing this now after dealing with this for 3 years

:)

 

New computer keeps crashing when playing games

Hi,

My computer seems to crash at random when playing games.
By looking at the crash dumps it seems like there are many different types of errors, but they are all involving ntoskrnl.exe.

Seems to be happening most often when playing games at 4k. At first I thought it might be the power supply, but I also suspect the RAM.

I've attached all of the dump files.

Edit: Seems like it's occurring more and more often now. Been trying to play Rising Storm 2 this afternoon. And the computer have been crashing after just a few minutes.

 

Computer crashes while playing games

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that how frustrating it can be when the PC crashes while playing games. I certainly appreciate your efforts taken towards resolving the issue.



For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. What is the make and model of the PC?
   
3. What happens when you try to run a game?
   
4. Does the PC crashes only while playing games?
   
5. Do you receive any stop code or error message when the PC crashes?
   

Meanwhile, I would suggest you to refer the article
Troubleshoot blue screen errors



In addition, you can check if Windows is up to date. Refer the article
Keep your PC up to date and see if that helps.



If you receive a Blue Screen error, please share the dump files with us in order to assist you further. I have sent a private message to you, please share the dump files through the message.



Please get back to us with the detailed information to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Computer Hard Freezes Randomly - No Error logs or Memory dumps


I posted on Sevenforums a few days ago regarding this issue:

I was suggested to check for temps (all were normal) and perform a clean install of Windows 10 (I had upgraded from Windows 7). I had another hard freeze today similar to the ones I was having before. The issue is back and I'm unsure of what to do next. Is this no longer a software issue if reinstalling the OS was unsuccessful?

Thanks for your time!