Windows 10: Computer crashes randomly, need some help

I have a new computer that I use for mapping and 3D rendering, but it keeps on freezing randomly for no apparent reason. It freezes during random times, whether I'm using a heavy software for 3D rendering, or if I'm just simply browsing through the internet!

I've read on the forums it could be due to USBs plugged into the computer. I took everything off except for the keyboard/mouse and it still freezes. It does this at least 2 ~ 4 times a day, and it already corrupted my external SSD because I had to hard reset every time.

Computer specs:
Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
AMD Ryzen Threadripper 3960X 24-Core Processor, 3793 Mhz, 24 Core(s)
TRX40 AORUS PRO wIFI
128GB RAM
x64-based PC

I use a LG UltraGear 34" curved screen with the 5K HDMI cable it came with it
(Wired) Keyboard + mouse - Redragon S101-3

I have AVG installed

To be honest, I'm using an extension cord to power both my PC and monitor. Could this be the reason for the random freezing?

Any tips or troubleshooting I can do will be greatly appreciated. I already lost a brand new external SSD to these random crashes, and I definitely don't want to damage any thing else.

:)

 

10 Crashing Randomly and During Updates and File Downloads

This is a re-post from here.

I have a Windows 10 PC that I run 24/7. I have Windows Updates disabled through the Group Policy Editor. I still perform updates manually every few days. Windows Defender updates work fine. Other Windows updates cause the PC to crash, no BSOD or anything, it just turns off. I've looked for 1074, 6006, and 6008 event log files to explain why and I haven't been able to find anything.

Other times the computer just randomly crashes and also sometimes when downloading files. The symptom is the same, I check on it and find it powered down or it just shuts off while I'm using it. It boots back up fine and I see no cause listed in the event logs.

I have been through the 3 tests suggested to me on the old thread. SMART looked good, memtest ran for 33 hours for 8 passes with no errors, and prime was run for 3 hours with no errors.

I think the next step was to run V2 Log collector, that data is attached.

Any help is appreciated.

Thanks,
Chris

 

Computer Crashing Randomly

As of today, my computer has been crashing randomly. Whenever it crashes, it restarts and acts normal until it crashes again. Can someone please help me. Thank you so much!

 

Computer randomly crashing

STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.



Warning

If you're overclocking your system, revert back to stock clocks now.





Note Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




ONE [/i] CPU TEST
*Arrow Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums



Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
Make a photo of the result and post it.




TWO [/i] RAM TEST
*Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it please.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.




Diagnostics Test [/i] HDD TEST


Note Please run HDTune first, in the order posted!
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

*Arrow Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.


Note Do not run SeaTools on an SSD as the results will be invalid.
Make a photo of the result and post it.

*Arrow Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log *Arrow Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




FOUR [/i] GPU TEST
*Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
Make a photo of the result and post it.

In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor

• the frequency of the GPU,
• the GPU memory clock,
• the temperature,
• the power,
• the load on the GPU,
• Etc.

I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.