Windows 10: Computer crashing completely at random from graphics error

For the last week since installing Windows on my new NVMe SSD, I've been experiencing random crashes of my system that all consistently produce the same error copied below. As for when these crashes occur, it seems more or less random, but there are certain instances where it happens more frequently. Particularly, I've noticed the issue more when initializing certain games, like Assassin's Creed Odyssey, GTA V, and Doom. Conversely, other games like Destiny 2 and Half-Life: Alyx run without a hitch and have never resulted in a crash. More recently, I've had this crash occur when I'm not running a game at all, but only a web browser like Chrome.

Steps I've Taken to Resolve the Issue

• Completely uninstalled and reinstalled graphics card driver
• Completely reinstalled Windows
• Uninstalled and reinstalled applications where the issue occurs more often
• Manually disconnected and cleaned physical GPU
• Monitored GPU for irregularities

Hardware Specs

Motherboard: ASUS ROG Strix B450-F Gaming Motherboard

GPU: ASUS ROG STRIX GeForce 2070 SUPER 8G GDDR6

CPU: AMD Ryzen 7 2700X

RAM: Corsair CMW32GX4M2C3200C16W RGB PRO 32GB 2x16GB

Storage 1: Samsung 970 EVO SSD 1TB - M.2 NVMe

Storage 2: Samsung SSD 860 EVO 1TB 2.5-inch SATA III Internal

Power Supply: EVGA 750 GQ, 80+ GOLD 750W


Error Report

Source

Windows


Summary

Hardware error


Date

‎5/‎7/‎2020 2:47 PM


Status

Not reported


Description

A problem with your hardware caused Windows to stop working correctly.


Problem signature

Problem Event Name: LiveKernelEvent

Code: 144

Parameter 1: 3003

Parameter 2: fffff385662296b0

Parameter 3: 40010001

Parameter 4: 0

OS version: 10_0_18363

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.18363.2.0.0.256.48

Locale ID: 1033

:)

 

Computer crashes and restarts periodically

Hello Kurt,

Thank you for posting your query in Microsoft Community.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

What is the make and model of your computer?

What is the anti-virus program on the computer?

I suggest you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

Random crashes on new computer

Hi, thanks for the reply.

Followed all steps and haven't received a crash yet but as I said before, its random.

NZXT CAM O.C. was never used but I use it for lighting and fan regulation.
I have OCCT installed but have never even launched it.
I've overclocked slightly on AORUS Engine but reset to default / silent mode for testing here.
Ryzen 5 is also slightly overclocked (one click UEFI optimal setting @ 3800)

Furmark overclock seemed quite stable at 68C which is fairly normal at that GPU usage.