Windows 10: Computer crashing during games - please help!

Hi all,

I am running the latest build of Windows 10, and I am having a problem whereby my PC will crash during games. It will hard reset itself with no warning, or it will freeze and I have no option but to hard reset it myself. It happens in more demanding games like Blops 4 and less demanding games like Fifa. I will list my specs and what I have tried so far (note it is a 5 year old build):

Specs:

Gpu: GTX 670, 4GB
CPU: AMD FX-8350
OS: Windows 10, 64 bit
RAM: 8GB DDR3
Motherboard: Not 100% but it is definitely Gigabyte AM3+
HDD: Evo SSD, 120GB and 2TB HDD

What I have tried:

Clean installing Windows 10
Stress testing both CPU and GPU: No crash
Checking CPU and GPU temperatures during gaming -- both low. CPU in 40s, GPU in 60s.
Installing latest Nvidia Drivers
Running memory diagnostics: no errors
Checking memory diagnostics: no error dumps created. Note that it is not a blue screen, but a hard reset

So I am a bit stumped. Please help!

:)

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

Computer crashes when trying to game

Hi Simon,

Thanks for posting your query on Microsoft Community and we apologize for delay in response.

To assist you better, please provide few details.

1) Do you receive any error message, while game get crashed?

2) Is the issue confined to War games only?

This issue might occur, if graphics driver is not updated properly.

I would suggest you to update your graphics driver and check if it helps.

Follow the below steps:

• 
  Press Windows + R key on the keyboard.
  
• 
  Type devmgmt.msc and press enter.
  
• 
  Expand the Display adapter.
  
• 
  Right click on the driver and select Update driver software.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

ASPHALT 8 GAME crashes as soon as it is opened

Hi Deepak,

Please reply to the questions mentioned below in order to assist you in a better way.

• Did you make any changes to the computer prior to the issue?
• Is the issue specific to a particular game?

Since the game is crashing, the first thing I would suggest is to reinstall the game and then check if it helps. I would also request you to place the computer in clean boot and then check if it helps.

Putting your system inClean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform
a Clean Boot.

https://support.microsoft.com/en-us/kb/929135

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".

Please revert if the game still crashes.

Thank you.