Windows 10: Computer Crashing then force restarting looking for answers!

As mentioned above my computer will randomly seize up. Then force restart itself. I cannot figure out why and am looking for assistance!13: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************UNEXPECTED_KERNEL_MODE_TRAP

:)

 

ANSWERED: Unsolicited Auto Restart

Hi Ralph,

Broken system files, software conflicts, or update incompatibility can cause issues such as encountering blue screen errors and auto-restarts. To isolate this issue, please answer the following questions:

• Aside from the updates, were there other changes made to your computer prior to the issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you boot your computer in
safe mode with networking and see if the issue still persists. By performing this, we can isolate if there is any third party app that is causing your computer to restart on its own.

In addition, if you will encounter blue screen errors again, you may follow the steps found on this

article to resolve it.

We're looking forward to your response.

 

Still Looking for an answer.

Hi Naluil,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• What is the make and mode of keyboard?
• Since when are you facing this issue?
• Did you try using external keyboard?

I suggest you to follow the steps below and check if it helps.

Method 1: Hardware Troubleshoot

Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you to run this troubleshooter to check if the issue is with your Devices.

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and Devices

Method 2.

Try updating the latest keyboard devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the Keyboard drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Keyboard driver.

c. Right-click on the HID Keyboard Device and click on Update driver software.

d. Restart the computer and check.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Computer crashes and restarts periodically

Hello Kurt,

Thank you for posting your query in Microsoft Community.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

What is the make and model of your computer?

What is the anti-virus program on the computer?

I suggest you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you