Windows 10: Computer crashing while idle, unziping files greater than 5gbs or while trying to download...

When ever I try unziping any file greater than 5 gbs, while downloading some games and sometimes when idle, my computer crashes. Either giving a never loading blue screen where I need to press the restart button and close the computer before it fully loads and open it back up to get it working again or gives me the warning below where I do the same restart , close , open thing again. Also my front jack ports do not work, as in they do not recognize anything is pluged in. my mother board is MAXIMUS VI EXTREME by ASUSmy processor is IntelR CoreTM i7-4790K I triedfull formatupdating driversc

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Computer crashing while idle, unziping files greater than 5gbs or while trying to download some games.

When ever I try unziping any file greater than 5 gbs, while downloading some games and sometimes when idle, my computer crashes. Either giving a never loading blue screen where I need to press the restart button and close the computer before it fully loads and open it back up to get it working again or gives me the warning below where I do the same restart , close , open thing again. Also my front jack ports do not work, as in they do not recognize anything is pluged in.

my mother board is MAXIMUS VI EXTREME by ASUS

my processor is Intel(R) Core(TM) i7-4790K

I tried

• full format
  
• updating drivers
  
• cheking for any mallware
  
• doing what the notice says (it just reverts back to how it was even when i enable the boot device like it says)
  

 

Unzip downloaded file

Hi Gina,

There is a possibility that some of your zipped files got corrupted during the download process. This is why you're having challenges trying to unzip those files.

For possible solution, we suggest that you try to re-download those files and check if you will still experience the same issue. If yes, then please run
SFC scan and DISM scan. These tools
will help you repair the corrupted files and will also
enhance the performance of the system. You may refer to the links below to see the steps on how you to run the scanners:

• How to perform SFC scan?
• How to perform DISM scan?

Please update us with the results.

 

Computer crashing while idle, unziping files greater than 5gbs or while trying to download some games.

HI, I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.