Windows 10: Computer does blue screen when I unplugged the monitor that is connected with HDMI

I can't find the solution, computer have latest window 10 updates, latest drivers and firmware and still does blue screens all the time.


This is the latest dump file from just moments ago


https://www.dropbox.com/sh/obfgvu0vddc88tr/AAAVYuJjytBXF7EdfziQ7L5qa?dl=0


Is a Dell Latitude 7400 with Window 10 Pro.

:)

 

Blue Screen after unplugging HDMI and on battery power

Hello!

Here's the scenario of a blue screen that I can reliably reproduce....

• I'm presenting off my Dell Precision 5510 (Windows 10 Pro version 1709 Build 16299.248, 64-bit, 32GB RAM, Intel i7-6820HQ @ 2.70Ghz) while plugged into power. The laptop is connected to a projector via HDMI, with the screen extended (allowing me to see
  one thing on my laptop monitor and other content displayed on the HDMI connected projector.
• Presentation is done. I unplug from HDMI without toggling to displaying only on my PC screen. I just unplug the HDMI cable.
• I unplug from the power supply (thus now on battery power) but have not turned off the laptop or put it in standby.
• I work on some follow-up tasks..... In a matter of minutes the laptop slows, locks, and blue screens.
• The blue screen code varies, but the message about collecting data never goes above 0%.

If I toggle to displaying only on my PC screen, I seem to avoid the blue screen. Also, if I'm under power, it doesn't seem to happen. Finally, if I unplug from power but don't unplug the HDMI, I'm fine. It's when I unplug from HDMI and go to battery power
that the failure happens.

Nothing shows up on memory diagnostics.

Thoughts? Thanks!

 

Blue Screen after unplugging HDMI and on battery power

Hi Andy,

An outdated or corrupted display driver is one of the possible reasons why you are having a blue screen issue after unplugging the HDMI while on batter power. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Do you have a third-party security software installed?
• Have you tried to download and install the latest display driver to your computer from the manufacturer's website and check if the issue persists?
• Have you tried running your computer in
  clean boot and check if you will still experience the same issue? Note: Please go through the section:
  How to reset the computer to start normally after clean boot troubleshooting
  of the Kb article to boot the computer in normal startup after fixing the issue.
  

Meanwhile, I would suggest that you try the steps in this
link to troubleshoot blue screen issues and check if it helps.

We'll be waiting for your reply.

 

HDMI monitor loses connection in Windows 10

I have a dual monitor setup on a Radeon RX 580 8GB graphics card. Randomly, after I unplugged my secondary monitor through HDMI then plugged it in again it stopped working. I have tried everything from checking hardware to updating my bios and everything
in between (installed newest driver from manufacturer site, windows button p, settings menu, unplugging computer for a set time, fresh install on windows 10 without updates). If I boot the computer with only the second HDMI monitor connected the bios will
pick it up but when Windows takes over it loses it's connection. My primary is connected through Display Port. If anyone has suggestions please let me know.