Windows 10: COMPUTER freeze during youtube and gaming.

Hi all,

I recently build a new PC, 2-3 weeks old. All new parts...
I noticed while playing game (WoW) and watching youtube on a different monitor (I run 2x 4k monitors). My PC will completely locked up, I can still hear the sound of the game playing in the background, but I can't do anything else but soft-reset my PC.

This has happened twice, and I can't pinpoint the reason whats causing it.
I'm using Firefox as my browser.
The first time time it happened, i remembered it occurred as i was switching from 720p to 1080p video (fullscreen). Not sure if this is relevant or not.

The reliability history only notifies me that window has failed to shutdown properly.

WILL-PC-(2020-01-26_14-39-40).zip

:)

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

games freeze or hangs

Hi,

To address your concern, we suggest that you follow the troubleshooting steps on this article:
Game freezes or stops responding on a Windows 10 device.


Kindly update us on the result.

 

Computer / Game Freezing

Ok since I moved back home from uni I brought my PC with me and I have been playing a game called Apex Legends, every so often in the game I just freeze but only the game as the rest of my PC is working fine but i did notice that the music i was listening
to on YouTube froze at the same time.

I would like to note that my music/videos on YouTube did occasionally freeze when my PC was first turned on but not on any games, it doesn't freeze on any other games at the moment apart from Apex Legends.

I have my OS on a separate hard drive to the game and I have tried updating drivers.

Thanks.