Windows 10: Computer freezes and proceeds to restart while playing games

hi guys , when i stary playing a game like dota 2 , my pc freeze then restart but without video signal , i need to turn it off from button , and then it work , but the problem is the same when i eneter a game , amd ryzen 7 5800x 8 core ,32 gb ram corsair 14 cl 3200 , amd radeon rx 5700 xt 8gb , mb x570 wifi 2 asus rog eventlog.evtx

:)

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Computer freezes and proceeds to restart while playing games

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffa085e8082010

Parameter 2: fffff8046e03af20

Parameter 3: 0

Parameter 4: 2fec

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 2057

Problem description

As title says, this issue happens to me while playing games. It seems to happen more often on the game It takes 2 that Overwatch 2. The screen freezes and the system is unresponsive, however I still hear the audio and can sometimes still talk until the PC restarts itself.

I cannot replicate the problem consistently, my PC doesn't freeze during GPU/CPU stress tests and it happens inconsistently while playing games. (sometimes it works for hours sometims it freezes and restars twice in 10 minutes)

This Problem started occurring after I swapped out the thermal paste and removed the dust from some of the components. During this process I "hit" the motherboard lightly with the screwdriver, but I cannot believe that this is causing the issue.

I put the DMP of the crash into the zip.

System Information

Motherboard: b450 Tomahawk max

CPU: Ryzen 5 3600

GPU:RTX 2070 Super
RAM: 16GB Vengeance Pro

PSU:bequiet 600W (80 plus gold rating)

Storage: Samsung 970 evo pro m.2ssd

For more detailed Specs, I've put a text document into the zip file(Crash files) attached at the end.

What I've tried

Doing dschk and sfc /scannow

Updating graphics/cpu/biosdrivers

Windows memory diagnostics

Doing a fresh install of Windows

Removed all overclocking

CPU reaches a max(and average) of 85° in Cinebench multicore test

Installed newest Windows update

Crash Files.zip

 

Can't play pyramid solitaire game in Windows 10

Hi Lee,



Thank you for posting your query in Microsoft Community.



Please share this:

• 
  Are you playing the game online or offline?
  

I suggest you to try installing the game in compatibility mode and check:

Follow these steps to install the game in compatibility mode.

• 
  Download the game from the manufacturer’s website.
  
• 
  Right-click on the game setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
  
  
  

Hope this helps. Feel free to get back to us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith