Windows 10: Computer freezes but mouse still moves and computer is still on

Hello,


My PC keeps freezing up where nothing will work -- Office apps might open but not close, other files/folders won't open if clicked on. Yet my mouse will still move and my PC is still "on".


I have brand new parts in my PC -- new RAM, new graphics card, new processor, new power supply, new motherboard -- yet this is still happening. It freezes where ctrl-alt-del will not work, pressing ESC won't work, nothing works except rebooting the computer manually.


I've seen some articles where this might be a Windows 10 issue, but not sure how to fix.


Any ideas would be really great -- thank you!


SV

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

After shutting down the system, moving mouse will turn on the computer

Hi Fatboi,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue

To understand the issue better, I would like to know what is the make and model of the computer?

The issue you are facing could be due to the mouse/display driver is being outdated. Let’s try the simple troubleshooting methods and check if it helps resolving the issue.

Method 1.

For the issue with mouse try the below steps and check if this helps.

Step 1.

I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

Also follow the below methods to update mouse driver.

Step 2.

I recommend you to update the USB mouse driver manually and check. Follow the below steps.

• 
  Press Windows key + R and type
  devmgmt.msc and hit the Enter.
  
• 
  Go into Device Manager and click on
  Mice and other pointing devices.
  
• 
  Right click on the Mouse and click on properties.
  
• Now click on Driver tab and locate for the Update Driver and click on it.

Method 2.

I suggest you to update the Display driver from Device Manager manually and check if this helps. Follow the below steps:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Expand “Display Adaptor”.
  
• 
  Right click on the driver device and select
  update.
  
• 
  Once update is done, restart the computer.
  

If the above method did not help to fix the issue, try the below method.

Method 3.

Go to the computer manufacturer’s website and search for the latest Windows 10 drivers available for all the devices on the computer and then install them by following the instructions given in the website. And let us know the status.

Hope it helps. If you need further assistance with Windows, let us know and will be glad to help.