Windows 10: computer freezes now when I try to play video game. Can you help?

Computer freezes up when I try to launch video game. Please help!

:)

 

Computer freezing while playing video games/watching videos


Hello,

I am having a bizarre problem that I can't seem to narrow down. While playing video games (Black Desert Online) on one monitor and having YouTube or twitch.tv up on another monitor my computer will eventually freeze and require power cycling. No BSOD no errors in event viewer after the fact directly related to the freeze. It can definitely be traced down to youtube or twitch with the game playing however. I have updated Adobe Flash and it didn't seem to change anything. I normally run Chrome so I tried IE (gross) last night and had the same issue, so it doesn't seem to be browser specific.

My video card is running at a cool 50-65 degrees so it doesn't appear to be an overheating issue. I have even tweaked my fan profiles to be a bit more aggressive for cooling. I have tried many different driver configurations and the same issue occurs. Yes, I do overclock my video card, but have rolled it back to default for the purposes of troubleshooting, even with it rolled back to default the same issue occurs. It doesn't seem to have an exact timing as well, sometimes it can be up for hours with youtube or twitch, sometimes it will only take an hour or so before it hard freezes. I have broken out my best Google-Fu but still come up empty. My power settings are all set to not hibernate, not sleep. I am running on a clean install of Windows 10 as well.

Some suggestions that I have rolled across are PSU related, I am running a 700w corsair that is only about 2 years old and with my configuration I don't think that is the smoking gun (especially since it only occurs with youtube, twitch open).

Any help or suggestions are appreciated.

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator