Windows 10: Computer freezes on Screen saver

This just started happening 2 days ago. When I first turn on the computer, It freezes on my screen saver. I hold down the start button and power it up again without any issue. What do you think is causing the problem?

:)

 

screen saver

Hi Jack,

Thank you for using Windows10.

Let us know what happens exactly when you try to set the screen-saver or put the computer to sleep.

I would suggest you to review he settings and check. Here is the steps:

To change Screen Saver:

• Press Windows/Start key.
• Type Screen Saver and click on Change Screen Saver.
• Select the screensaver from the drop down menu and click on Apply.
• Click on OK.

To put the computer in sleep:

• Press Windows/Start key.
• Type Power and click on Power Options.
• Select Change when the computer sleeps in the left panel.

Reply with the updated status for further help and we'll be glad to assist.

 

screen saver

Hi Kenneth,

We need to gather more information for us to better understand your Screen Saver concern. Kindly answer the following:

• How did you disable wake up password?
• Are you seeing the log-in screen when waking up the computer from sleep?
• How did you set up the Screen Saver? Kindly provide us the step-by-step process on how you did it.

 

Screen Saver Settings / Lock Screen Freeze

when i have tapped and held on background screen.. attempting to find and use a screen saver I see nothing. I have found personalize and the list there which has Colors etc and Lock Screen. Lock Screen was the suggested link to find the Screen Saver but
if i click / tap it it freezes . This is a Dell Inspiron 15 7000 2 in 1 Laptop with 4 gig ram and a half Tera of drive. Brand New as of yesterday. It seems like a bug. I cant access Screen Saver easily at all. Not sure why Microsoft would change such a common
feature and make it so difficult to find or how to fix this irritating bug. Can you help me ?