Windows 10: Computer freezes on this screen.

My computer will not work it says I need to reset. But every time it gets to this screen it freezes and I'm not able to choose either option. I've unplugged the computer 3 times and started over from the beginning but every time it gets to this screen it freezes. Please help.

:)

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

Laptop freezes during Starting up on Windows 10 computer.

Hi Nguyen,



Thank you for your response with the current status of the issue.



To assist you better, please provide us the below information:

• Have you tried to perform startup repair of the computer?
• When you say that "The screen was freeze, neither the Keyboard nor the Mouse responded.", when exactly the screen is getting freeze? Is it at login screen or while booting the computer?
• When you switch on the computer, are you able see anything on the screen?

I suggest you to try to perform the steps which provided in the previous post and let us know the results.





Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.

 

Friends computer freezing at windows loading screen

Ok my friend is having problems with his computer right now. Basically it crashed on the windows loading screen. This is what he told me on MSN.

Now i'm not too sure what the problem is. I suggested doing a repair install with the xp disk (i'll be giving him that tomorrow) but in the mean time do any of you have any ideas?