Windows 10: Computer freezes randomly and will sometime give me a BSOD BAD_POOL_CALLER c2

Hello,



My computer is roughly 8 years old except for the video card that I upgraded back in April to a NVIDIA GeForce GTX 1650 Super. For the last couple of weeks, it is randomly freezing.

I'm forced to turn it off and then back on. Once in a while I will get a BSOD.

It is so random that it can crash 3 times in less than an hour and then nothing for few days. Whatever I do, I cannot reproduce a pattern.

I've tested it using mem86, Windows Memory Diagnostic, FurMark and 3D mark with no problem. The CPU and GPU temperatures are all good.

I bought a new SSD 2 weeks ago and re-installed windows 10 but this did not change anything.



When the system freezes, I don't get any error message and no dump file, so I’m unable to get to the root cause of this problem.



For the last BSOD, I checked the dump file and the error code was as follows:

BAD_POOL_CALLER c2

The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.

Arguments:

Arg1: 0000000000000099, Attempt to free pool with invalid address or corruption in pool header

Arg2: ffffe483a3ae3da0, Address being freed

Arg3: 0000000000000000, 0

Arg4: 0000000000000000, 0



I’m suspecting that the BSOD and system freezes are related but cannot be sure.

Is it possible to get a dump file from the "simpler" system freeze?

I don’t know if this is a hardware or software issue.

Any help to get to the bottom of this would be definitely appreciated.



I’m running Windows 10 Home x64 Build 19042.572

CPU is an i5-3570k

GPU is a NVIDIA GeForce GTX 1650 Super

I have 8 GB of RAM

3 HDD and 1 SSD. Windows is installed on the SSD.

I’m using the latest version of BitDefender.

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

Computer randomly freezes

I have followed all the steps suggested.

First, there were no minidump files, because I formatted the computer two days ago and since then, it just freezes (stops totally responding) but had no BSOD.

The rest: driver view report, system information file have been uploaded on onedrive -

OneDrive

 

Windows 10 freezes randomly

Hi,

To better assist you regarding Windows 10 which freezes randomly, please provide the following:

• Which is the last Windows update build you've applied to the computer?
• Are there any third party applications that are currently installed?

Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

• Check the motherboard manufacturer's website to find the specific model of your motherboard.
• Go to the computer manufacturer's website.
• Look for the computer model that you're using.
• You should find any available BIOS update.

Let us know how it goes.