Windows 10: Computer freezes randomly when playing games and I dont know why; I have diagnostic data to...

Hi, my computer has a problem that it just freezes randomly when playing games especially new games with good graphics and every time it happens I have to turn off the pc from the button the pc just don't respond, even the RGB on the mouse freezes.I don't know why it happens, but I have diagnostics from the Diagnostic data viewer on windows that maybe can help. i got diagnostics and events from the Event viewer from times when it happend againhttps://drive.google.com/file/d/14RNPblwbOhCUuSDvik1MqYdD4JwTmIhT/view?usp=sharing - From today, diagnostic data viewer - csv filehttps://driv

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Computer freezes randomly

So I dont remember when this started but my computer freezes randomly while browsing internet and playing games and I need to force to shut down. when it freezes my screen will completely freeze and it looks like an image, I have done memory check and
sfc /scannow and it says there is no problem and I reset my whole computer too and it didn't help either so i dont know whats the problem help pls

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.