Windows 10: Computer freezes when attempting to add an attachment to email

NOTE: The following is true whether I'm using any one of my email accounts on Gmail or Outlook, or if my browser is Firefox, Chrome or Edge... I can attach a document to an email for maybe 3 or 4 times in a row, then on the very next attempt, the computer freezes, and I have to reboot the whole system and start again. I researched this problem and was advised to remove cache and cookies, so I start each day using ctrl + shift + delete to clear 'Everything' for cache and cookies. I still get a computer freeze with my 4th or 5th time of doing an attachment. These attachments can be a simple .pdf

:)

 

email attachments

Hello Allan,

To attach a document file on an email, you can follow the step given below:

For Windows 10 Mobile:

• Launch to File Explorer app.
• Press and hold the file that you need to attach on the email, and select
  Share button.
• Select Outlook Mail on the suggested applications.

For Windows Phone 8.1:

• Download and install
  Files app.
• Launch Files app.
• Tap and hold the document that you need to attach on the email, and select
  Share button.
• Select the Mail app on the suggested applications.

Feel free to post back if you have other queries.

 

email attachments

Hi Rebecca,



For us to assist you further with your concern. We’ll need the following details:

• What email application are you using?
• Is this issue isolated on a specific file attached or all files?
• Can you successfully send an email with no attachment?

In the meantime, if you’re experiencing this issue using the Mail App in Windows 10, we recommend that you remove your email account and add it again. To do that, follow the steps provided in this article.



We will wait for your response.

 

will not open attachment in an email

Hi Dave,

There are some factors that we need to consider regarding your concern about opening email attachments. To properly diagnose this issue, we would like to know more about the issue by asking the following questions below:

• How do you access your Email?
• If you are using a browser, have you tried using a different browser?
• Have you also tried to clear the cache and cookies of your browsers?
• What is the last action taken before this issue happens?

If you are using an Outlook application to open emails, we suggest that you follow the steps provided in this

article. You can follow the steps provided in the issue #1.

Let us know the result if you need further assistance.