Windows 10: Computer freezes when watching videos [Fixed]

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Some users have reported that their Windows computer freezes or crashes when watching videos. It does not matter whether they watch videos online in their web browsers or offline in media player software, their computer either freezes or crashes. If you are facing the same issue on your Windows 11/10 computer, the solutions provided in […]

This article Computer freezes when watching videos [Fixed] first appeared on TheWindowsClub.com.

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Computer freezes when watching videos

Hi all,

My computer freezes during youtube videos or even watching videos on random news sites.

It happens in Microsoft Edge as well as Google Chrome.

It happens using integrated graphics as well as using a Gigabyte Nvidia GT 710 graphics card.

The computer may go for a few minutes (say 10 or 15) before freezing, or possibly not even last one video. It's a bit random in that sense.

When it freezes the only thing I can do is cut power and turn it back on; mouse doesn't work, Ctrl+Alt+Del doesn't work.

When it freezes the audio freezes as well, continuing to play the frequencies at the moment of the freeze, sounding like an unpleasant buzzing sound.

After a freeze -> cut power -> turn back on it may freeze during the next boot at the login screen or something and I'll have to cut power again and turn it back on.

With the computer on Ubuntu 16.04 it works fine, but on Windows 10 it has this issue. This leads me to believe it is not a hardware issue.

The computer has been freshly installed and Windows Update says it's up to date.

Kind regards,

Daniel

 

Can't watch videos on Win 10

Hi,

Please assist me with the following information related to this issue:

• Which web browser are you using to watch online videos?
• Do you receive any error message?
• What is the make and model of the computer?

If you are using Internet Explorer to watch online videos, I suggest you to
follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
be recovered.

Please reply us with the required information along with the status of the issue to assist you further.

 

Problem watching videos

Hi Ara,



Thank you for writing to Microsoft Community forum.



To have a better clarity on the issue, respond to the questions listed below:

• Were any changes made on the computer prior to this issue?
  
• Does the issue persist on all sites?
  
• Do the downloaded videos play fine?
  

Meanwhile you may try the steps listed below and check if it works:

• Right click on the video you’re watching.
  
• Click on ‘Settings’.
  
• On the first tab, make sure ‘Enable hardware acceleration’ box is unchecked.
  

Regards,