Windows 10: Computer freezing and requiring reset while watching Video play back

As the title Says. After a recent Windows update not only have I started getting BSOD due to Netio.sys but also now while watching any kind of video Anywhere my computer will freeze. It then requires a restart to get going again. I have updated everything I can. I'm currently downloading the 21H1 windows update to see if that does anything. I've done all the trouble shooting I can look up online including command prompt stuff. Ran the trouble shooters. Tried other browsers.Last week before the update everything ran great.

:)

 

Can't watch videos on Win 10

Hi,

Please assist me with the following information related to this issue:

• Which web browser are you using to watch online videos?
• Do you receive any error message?
• What is the make and model of the computer?

If you are using Internet Explorer to watch online videos, I suggest you to
follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
be recovered.

Please reply us with the required information along with the status of the issue to assist you further.

 

Computer freezing while playing video games/watching videos


Hello,

I am having a bizarre problem that I can't seem to narrow down. While playing video games (Black Desert Online) on one monitor and having YouTube or twitch.tv up on another monitor my computer will eventually freeze and require power cycling. No BSOD no errors in event viewer after the fact directly related to the freeze. It can definitely be traced down to youtube or twitch with the game playing however. I have updated Adobe Flash and it didn't seem to change anything. I normally run Chrome so I tried IE (gross) last night and had the same issue, so it doesn't seem to be browser specific.

My video card is running at a cool 50-65 degrees so it doesn't appear to be an overheating issue. I have even tweaked my fan profiles to be a bit more aggressive for cooling. I have tried many different driver configurations and the same issue occurs. Yes, I do overclock my video card, but have rolled it back to default for the purposes of troubleshooting, even with it rolled back to default the same issue occurs. It doesn't seem to have an exact timing as well, sometimes it can be up for hours with youtube or twitch, sometimes it will only take an hour or so before it hard freezes. I have broken out my best Google-Fu but still come up empty. My power settings are all set to not hibernate, not sleep. I am running on a clean install of Windows 10 as well.

Some suggestions that I have rolled across are PSU related, I am running a 700w corsair that is only about 2 years old and with my configuration I don't think that is the smoking gun (especially since it only occurs with youtube, twitch open).

Any help or suggestions are appreciated.

 

Problem watching videos

Hi Ara,



Thank you for writing to Microsoft Community forum.



To have a better clarity on the issue, respond to the questions listed below:

• Were any changes made on the computer prior to this issue?
  
• Does the issue persist on all sites?
  
• Do the downloaded videos play fine?
  

Meanwhile you may try the steps listed below and check if it works:

• Right click on the video you’re watching.
  
• Click on ‘Settings’.
  
• On the first tab, make sure ‘Enable hardware acceleration’ box is unchecked.
  

Regards,