Windows 10: Computer Freezing, and the Internet stop working when it happens.

My computer freezes sometimes. No inputs workkeyboard or mouse, all sound stops, image freezes on screen, cant use ctrl+alt+del and I have to turn it off by holding power button down. When this happen my internet also stops working and I would have to wait or turn the pc back on. All drivers are updated.

:)

 

Freezing/losing internet problems

Hi Miranda,

There are several reasons why you are experiencing this issue. It can be a performance issue of the system, an issue with the Internet connection or the application that you're using. Kindly provide us the answers to the following questions for us to further
isolate the issue:

• Is the issue only happening when you are browsing the Internet?
• Have you tried using another browser to check if the same issue will happen?
• Did you receive any error messages when the computer hangs or stop responding?

In the meantime, we suggest using another browser to isolate if it is happening on a specific application. It is also better if you'll try to play a video that is already downloaded or saved on the computer and check if same issue will happen.

If the same issue is still happening using other browsers and videos that are saved on the computer, we suggest running the
DISM tool and System File Checker. This will help fix possible corruption that the computer encountered. Kindly follow the steps on this article to perform it:
Using System File Checker in Windows 10.

You can also run the Network troubleshooter for Windows 10 to identify if the issue is related to the Internet Connection. Kindly follow the steps below:

• Open Cortana, type Troubleshoot and choose it under the
  Best match.
• Under Get up and running, choose Internet Connections.
  
  
• Click the Run the troubleshooter tab and follow the on-screen steps to run it.

We'll wait for your response about this matter.

 

Internet Explorer has stopped working

Hi,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing Internet Explorer on your device as it crashes.

Do let us know:

• If you have made any changes to the operating system that might have resulted in causing this issue?
• If you were able to see any error code/ error message when Internet Explorer crashes?

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run the Internet Explorer Performance troubleshooter.

• Press Windows key, type troubleshooting
  and select it.
• Click on View all in the left pane.
• Click onInternet Explorer Performance and follow the onscreen instructions.

Step 2: I suggest you to perform some of the troubleshooting steps from the link below link, Turn off add-ons, Reset Internet Explorer Settings, Open the page in Compatibility View etc. and check if it helps:

What to do when Internet Explorer isn't working

Disclaimer: The Reset Internet Explorer Settings
feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you
use the Reset Internet Explorer Settings feature. Also re-enable the add-ons..

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.

 

Internet Explorer and computer freezes

Hi,

Thank you for posting your query on Microsoft Community.

I appreciate you for providing details about the issue and your efforts towards resolving it. It must be difficult when things do not work as expected.

I appreciate if you could answer few questions to narrow down to the issue.

• Did you install any third party security application?
• Is the issue specific when accessing a specific websites?
• Did you install any add-ons?
• Did you receive any error message when the computer freeze?

This issue could be due to application conflicts, corruption in the settings or due to malware attacks.

I would like to inform you that the tabs getting blank might be only a symptom that the computer is going to freeze. The real issue may not be associated with Internet Explorer.

As an initial troubleshooting step, I suggest you to run
System Maintenance troubleshooter finds and clean up unused files and shortcuts and performs maintenance tasks.

• • Press Windows key and type Troubleshooting.
  • Select Troubleshooting and hit Enter.
  • Click on View all in the left pane of the window.
  • Select System Maintenance.

Click Next and follow the on-screen instructions to complete the troubleshooting process.

If the issue persists, I suggest you to run a full scan of your computer using Microsoft Security Scanner and check if it helps.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.