Windows 10: Computer freezing/blue screening, VIDEO_TDR_FAILURE 116 and nvlddmkm.sys crashing

Ever since I got this PC a couple years ago, it's had the occasional blue screen crash or freeze into crash. I would originally get WHEA_UNCORRECTABLE_ERROR, but since my old laptop would also get that occasionally, I just brushed it off as the odd crash every few months. With my PC however, starting a couple months ago, whenever it would automatically restart from one of these crashes it would boot me back to BIOS and not read my SSD as a boot drive. Manually turning off and on my PC again let it boot up normally. This happened a little more often once or twice a week until about one week a

:)

 

Getting nvlddmkm error in event viewer, game crashing

I already ran sfc scannow yesterday, as well as DISM checkhealth, neither returned error. I didn't run DISM restorehealth or chkdsk though, is it still needed?

Btw I'm not getting any BSOD's or any windows problems, only issue is game is freezing and crashing.

 

Driver failure nvlddmkm/ VIDEO_TDR_FAILURE (116)

For unknown reasons, at any moment (when playing a game or opening a browser, etc.), a black screen happens. Sometimes the picture disappears for a second or two, and then everything returns to normal, but most often the computer abruptly displays a black screen, and then goes into reboot. It can reboot several times in a row until the driver crash. Only after that, the computer gives me access to Windows, where only 1 monitor with a low screen resolution works.

I have already tried to reinstall different drivers using DDU, reinstalled Windows, updated the bios on the motherboard, checked my monitors, run cmd by SFC /scannow to check for corrupted files but there were none.

So far, the system is showing the following errors:

The description for event ID 0 from the nvlddmkm source cannot be found. The component causing this event is not installed on this local computer or is corrupted. Install or restore the component on the local computer.

\Device\0000008b

Restarting TDR occurred on GPUID:100

\Device\0000008b

Reset TDR occurred on GPUID:100

\Device\0000008b

UCodeReset TDR occurred on GPUID:100

\Device\UVMLiteController0x1

UCodeReset TDR occurred on GPUID:100

I also have a minidump:

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



VIDEO_TDR_FAILURE (116)

Attempt to reset the display driver and recover from timeout failed.

Arguments:

Arg1: ffff9b084e715010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

Arg2: fffff8078a1363a0, The pointer into responsible device driver module (e.g. owner tag).

Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.

Arg4: 0000000000000005, Optional internal context dependent data.



Debugging Details:

------------------



Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvlddmkm.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for nvlddmkm.sys

*** WARNING: Unable to verify timestamp for win32k.sys



KEY_VALUES_STRING: 1



Key : Analysis.CPU.mSec

Value: 2749



Key : Analysis.DebugAnalysisManager

Value: Create



Key : Analysis.Elapsed.mSec

Value: 20231



Key : Analysis.Init.CPU.mSec

Value: 858



Key : Analysis.Init.Elapsed.mSec

Value: 18481



Key : Analysis.Memory.CommitPeak.Mb

Value: 96



Key : WER.OS.Branch

Value: vb_release



Key : WER.OS.Timestamp

Value: 2019-12-06T14:06:00Z



Key : WER.OS.Version

Value: 10.0.19041.1





FILE_IN_CAB: 120723-18000-01.dmp



BUGCHECK_CODE: 116



BUGCHECK_P1: ffff9b084e715010



BUGCHECK_P2: fffff8078a1363a0



BUGCHECK_P3: ffffffffc0000001



BUGCHECK_P4: 5



VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffff9b084e715010

Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.



PROCESS_OBJECT: 0000000000000005



BLACKBOXBSD: 1 (!blackboxbsd)





BLACKBOXNTFS: 1 (!blackboxntfs)





CUSTOMER_CRASH_COUNT: 1



PROCESS_NAME: System



STACK_TEXT:

ffff9904`06f7fa68 fffff807`776664fe : 00000000`00000116 ffff9b08`4e715010 fffff807`8a1363a0 ffffffff`c0000001 : nt!KeBugCheckEx

ffff9904`06f7fa70 fffff807`77666175 : fffff807`8a1363a0 ffff840a`8b8ab820 00000000`00000080 fffff807`77666110 : dxgkrnl!TdrBugcheckOnTimeout+0xfe

ffff9904`06f7fab0 fffff807`77666126 : 00000000`00000000 ffff9b08`4e0e51c0 00000000`00000000 00000000`0762b633 : dxgkrnl!CTDR_GDI_RESET_THREAD::Worker+0x25

ffff9904`06f7fae0 fffff807`5fd078e5 : ffff9b08`4e0e51c0 fffff807`77666110 ffff840a`8b8ab820 000fa4ef`bd9bbfff : dxgkrnl!CVP_SYSTEM_THREAD::ThreadRoutine+0x16

ffff9904`06f7fb10 fffff807`5fe06368 : ffffd380`311e8180 ffff9b08`4e0e51c0 fffff807`5fd07890 00000000`00000000 : nt!PspSystemThreadStartup+0x55

ffff9904`06f7fb60 00000000`00000000 : ffff9904`06f80000 ffff9904`06f79000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28





SYMBOL_NAME: nvlddmkm+10f63a0



MODULE_NAME: nvlddmkm



IMAGE_NAME: nvlddmkm.sys



STACK_COMMAND: .cxr; .ecxr ; kb



FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}



Followup: MachineOwner

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What could be the reason for such a problem? Is it possible to solve it?

 

Video_TDR_Failure (igdkmd64.sys)

My Dell computer with Windows 10 crashes frequently, displaying Video_TDR_Failure (igdkmd64.sys). When the computer restarts the clock always indicates 1 hour earlier than before the crash. What is the problem?