Windows 10: Computer frozen at 98% of MS update

MS was doing an update on a Win10 laptop and at 98% it froze. Wants Bit Locker recovery key I don't have one. Tried several times and freezes at 98% each time. I did the F12 and tried every thing. How do I change the boot sequence? I want it to load USB before drive C: I see the Boot tab on the top of the BIOS but after that I'm lost. LOLVernon

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

Frozen Computer

Hi Cindy,

In order for us to help you with your frozen computer, kindly answer the following questions:

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
  
• Have you made any recent changes on your computer prior to encountering this issue?
  
• What troubleshooting steps have you done so far?

We look forward to your post and we appreciate your response.

Regards.

 

Downloads freeze at 98%

Hello,

I am trying to download a game. The harvest, but the download is frozen at 98% and i cant find a way to cancel the download. help!