Windows 10: Computer goes black screen and the only error is 10016

Discus and support Computer goes black screen and the only error is 10016 in Windows 10 Software and Apps to solve the problem; So ever since I got a wondows update or a virus I cleared out my computer keeps crashing. Going to a black screen and becoming fully unresponsive... Discussion in 'Windows 10 Software and Apps' started by Sam S5, Oct 28, 2023.

  1. SAM S5
    Sam S5 Win User

    Computer goes black screen and the only error is 10016


    So ever since I got a wondows update or a virus I cleared out my computer keeps crashing. Going to a black screen and becoming fully unresponsive unless hard reset. The only warning that shows up before this occurs or at the same time is Erorr 10016. In trying to give administrative access as I have read should be done the computer will crash in the middle of doing so. However sometimes I can start a video game and play or leave the computer on the game for hours and it is fine. I will note the problem.seems.to.be more frequent after uninstalling AMD to try to update it as it was giving me err

    :)
     
    Sam S5, Oct 28, 2023
    #1
  2. DHAVELYN MER
    Dhavelyn Mer Win User

    Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Oct 28, 2023
    #2
  3. ROSE CAL
    Rose Cal Win User
    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article     to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, Oct 28, 2023
    #3
  4. NIKHAR_K
    Nikhar_K Win User

    Computer goes black screen and the only error is 10016

    screen goes black when I scroll with two fingers

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I appreciate your efforts to work on this issue.

    To narrow down the cause and to have a better clarity on the issue, please reply with the following details:

    • Do you see any error message when the screen goes black?
    • Which drivers did you update?
    • Which update was installed on the computer?
    • What is the make and model of the computer?
    • Which build version of Windows is installed on the computer?

    To check the build version of Windows, please navigate to Settings >> System >> About.

    However, I suggest you to refer the troubleshooting steps from the section
    I see a black or blank screen after signing in to Windows 10 from the article

    Troubleshoot black screen or blank screen errors    .

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Oct 28, 2023
    #4
Thema:

Computer goes black screen and the only error is 10016

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