Windows 10: Computer goes black, unresponsive, while gaming but stays powered on.

I wanted to post on here, a forum I utilized, when encountering black screen/crashing issues I was having.


the black screen issue seems to be resolved after some minor changes which I will explain.


I have a rather odd set of circumstances that I will explain. I want to keep this clean, clear, and easy to navigate.


First, here are my specs:

1. I recently upgraded my PC components:

a. New SSD - Samsung MZ-V7S1T0B/AM 970 EVO Plus SSD 1TB.

b. New CPU - Intel Core i9-9900K Coffee Lake 8-Core.

c. New Mobo - MSI MPG Z390 GAMING EDGE AC LGA 1151 300 Series.

d. New CPU Cooler - Cooler Master Hyper 212 RGB Black Edition CPU Air Cooler


2. Older components still utilized in my build are:

a. GPU Nvidia geforce 970 - EVGA GeForce GTX 970 04G-P4-3975-KR 4GB SSC GAMING w/ACX 2.0+.

b. 750 W PSU - Hand me down from ~2016. Don't know exact spec.

c. 16 gb Ram - G.SKILL Ripjaws V Series 16GB 2 x 8GB.


History:

Long story short, I vacuumed the exterior of my metal mesh computer case while the computer was on. Yes... I vacuumed my computer.... My computer instantly black screened. This is an extremely bad idea. Do not recommend. The computer turned back on but would crash randomly, whether I am checking emails for work or playing a highly, CPU and GPU intensive, video game. I feared I may have fried my newly added components to the computer and ruined something or everything. Nothing was overheating during use, it strictly appeared to be occurring randomly. I ran many stress test and would monitor task management during video games on my 2nd monitor. When a crash occurred, both monitors would go back, and audio would appear to glitch out, I could actually still hear my friends talking on discord. I would need to do a hard restart.


My resolution:

I powered off the machine the other day after 3 crashes within a short time span. I began to comb the internet for solutions and my attention was zeroing in on anything from, I destroyed my components, to PSU issues, to GPU issues. It was suggested on one site to do the basic check that all plugs were accounted for and fully plugged in. I just installed that new MOBO ~2-3 months ago, so this sounded within reason. I did notice that my GPU plug from the MOBO was ever-so-slightly not fully connected. I corrected this. I also read to remove and replace RAM sticks. I did this. Double checked all my connections and powered back on. it's been about 48 hours with no crashes. I've been playing games like Planetside 2, Rocket League, and Lord of the Rings Online and utilizing my computer for work per usual. These were all activities that would conjure a black screen crash and a hard restart. So far, no issues about 48 hours later.


I hope this helps some because it is a very frustrating situation I was researching for about a month or more. I had just thrown down a good chunk of change on new components and thought I would need to invest some more money in the immediate future. After my "researching" I was leaning towards a PSU replacement, possibly GPU which are a pain to get at the moment. Hopefully I have thwarted those efforts for now and only needed to do activities I listed above.


Let me know if you have any questions.

:)

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

Troubleshoot black screen or blank screen errors

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

Click on Shutdown, it doesn't shutdown, screen goes black and unresponsive

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Step 1: Run the
Power troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with power. I would suggest you to run this troubleshooter to check if the issue is with your Power.

Refer these steps:

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Power
  troubleshooter.
  

Step 2: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website. Both Display
driver and Audio drivers.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Computer powering-up but no display on the monitor? (Black Screen)

As I advised earlier:

If everything remains black I suggest that you get the hardware tested by a local, reputable Computer Tech.