Windows 10: Computer hard freezing when playing some video games

Hi, When playing some video games, my computer hard freezes and I have to manually hold the power button down to turn it off and restart it.I have tried reinstalling windows, the games, the applications, even completely reformatting and reinstalling windows on my SSD.I have tried to update as many drivers as I can. The hardware has all been checked and apparently is fine.Any info or suggestions you might have would be really helpful! Please let me know if you have any questions :Here is the ms info:https://drive.google.com/file/d/1Al3-UO_3vEB5oM5dLaKC5dQhTIKnTFHb/view?usp=sharing- Arlen

:)

 

Computer freezing while playing video games/watching videos


Hello,

I am having a bizarre problem that I can't seem to narrow down. While playing video games (Black Desert Online) on one monitor and having YouTube or twitch.tv up on another monitor my computer will eventually freeze and require power cycling. No BSOD no errors in event viewer after the fact directly related to the freeze. It can definitely be traced down to youtube or twitch with the game playing however. I have updated Adobe Flash and it didn't seem to change anything. I normally run Chrome so I tried IE (gross) last night and had the same issue, so it doesn't seem to be browser specific.

My video card is running at a cool 50-65 degrees so it doesn't appear to be an overheating issue. I have even tweaked my fan profiles to be a bit more aggressive for cooling. I have tried many different driver configurations and the same issue occurs. Yes, I do overclock my video card, but have rolled it back to default for the purposes of troubleshooting, even with it rolled back to default the same issue occurs. It doesn't seem to have an exact timing as well, sometimes it can be up for hours with youtube or twitch, sometimes it will only take an hour or so before it hard freezes. I have broken out my best Google-Fu but still come up empty. My power settings are all set to not hibernate, not sleep. I am running on a clean install of Windows 10 as well.

Some suggestions that I have rolled across are PSU related, I am running a 700w corsair that is only about 2 years old and with my configuration I don't think that is the smoking gun (especially since it only occurs with youtube, twitch open).

Any help or suggestions are appreciated.

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Unable to play video from external hard drive Error 0x80004005

HI Josep,

Please answer these questions to assist you better.

• Are you able to watch videos which are stored in computer and online?
• Are you able to view photos and documents etc. from hard drive?
  

I suggest you to install all pending Windows updates and check. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.



Follow the steps and check if that helps.

• Type Troubleshooting on Search and hit
  Enter.
• Click on View all and click on Video playback.
• Click on Advance and check Apply repairs automatically.
  
• Follow on-screen instructions.

By running this troubleshooter it will find and fix issue with playing movies, television and video. Do let us know if you are able to play videos from external hard drive. Thank you.