Windows 10: Computer Hard Restarts when playing games

Discus and support Computer Hard Restarts when playing games in Windows 10 BSOD Crashes and Debugging to solve the problem; My Custom built PC hard resets when I am playing any video game. I am attaching the requested logs and am hoping that someone can assist me with... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by kharma, Jun 14, 2017.

  1. kharma Win User

    Computer Hard Restarts when playing games


    My Custom built PC hard resets when I am playing any video game. I am attaching the requested logs and am hoping that someone can assist me with attempting to figure out the issue.

    I have just replaced my video card to a gtx 1070 to attempt to solve this (it didn't).

    :)
     
    kharma, Jun 14, 2017
    #1

  2. Computer randomly restarts while playing games on Windows 10

    Well, when I went to roll back the driver Roll Back Driver was greyed out. I've uninstalled the driver too but it still shows Intel HD Graphics 4400 under Display Adapter.

    Here's the crash info
    http://1drv.ms/1IXf6Js
     
    Dylan_Green, Jun 14, 2017
    #2
  3. Computer randomly restarts while playing games on Windows 10

    Hi Dylan,



    Thank you for posting on Microsoft Community. We appreciate your interest in Windows 10.



    VIDEO_SCHEDULER_INTERNAL_ERROR

    This error/crash is caused by the corrupt/ inappropriate video card drivers.



    Follow the steps below and check if it helps.

    Step 1: Press Windows key + R,
    typedevmgmt.msc in the run prompt.

    Step 2: Expand the Display adapters section, right-click the
    display adapter

    Step 3: Click the Driver tab, and then click
    Roll Back Driver.

    Step 4: Restart the computer and check.



    If that does not help, let us reinstall the video card driver.



    Step 1: Press Windows key + R,
    typedevmgmt.msc in the run prompt.

    Step 2: Expand the Display adapters section, right-click the
    display adapter

    Step 3: Click the Driver tab, and then click
    Uninstall driver.

    Step 4: Restart the PC and Windows would load the generic video card driver.



    Refer to the below articles on:

    Blue Screen of Death in Windows 10:

    http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

    Windows 8.1, Windows 8 or Windows 7 hangs or freezes (Applies to Windows 10 also):

    https://support.microsoft.com/en-us/kb/2681286



    Hope this helps!



    Get back to us if you have queries regarding Windows, we will be happy to help you.



    Thank you,

    Microsoft Community.
     
    Likhitha V, Jun 14, 2017
    #3
  4. zbook New Member

    Computer Hard Restarts when playing games

    Hi Kharma,

    Please explain what you mean by hard resets. There were app crashes and hangs as well as an unexpected shutdown. There was one restart without a proper shutdown. There were no bsod minidump files.
    Let's start with some routine testing.

    Open administrative command prompt and type or copy and paste the following commands:

    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan

    Please post the results into the thread.

    Run memtest86+ version 5.01 for 8 or more runs. This may take hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool

    Place your computer in clean boot using msconfig and taskmgr to see if there is any impact on performance. Evaluate boot and shutdown times, hangs, etc. Are the problems more or less frequent etc.

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
     
    zbook, Jun 14, 2017
    #4
  5. kharma Win User
    I am currently running the requested commands and will upload the output as soon as they have all completed.

    As far as hard resets I mean there is no warning, no standard windows restarting screen the screen just goes black it is like the power is cut for a few seconds before it comes back up and starts booting back up.
     
    kharma, Jun 14, 2017
    #5
  6. kharma Win User
    Initial logs attachedAttachment 139566
     
    kharma, Jun 14, 2017
    #6
  7. philc43 Win User
    Please fill in the details for all components you used in the custom build. I'm particularly interested in what power supply you chose.
     
    philc43, Jun 14, 2017
    #7
  8. kharma Win User

    Computer Hard Restarts when playing games

    @zbook I followed your steps and had 0 errors on anything (8 run through on memory). I am attaching another collection of logs collector to see if something else has changed.

    When I cleared the msconfig and startup settings and went into a game I still had the same problem at about the same amount of time in.

    I will be updating the setup information on my PC configuration on my profile in a few minutes as well.
     
    kharma, Jun 16, 2017
    #8
  9. kharma Win User
    @philc43 PC Info updated in profile
     
    kharma, Jun 16, 2017
    #9
  10. philc43 Win User
    I'd recommend that you uninstall Corsair Link 4 software just in case it is causing problems. It has been known to do so for other users.
     
    philc43, Jun 16, 2017
    #10
  11. zbook New Member
    At this juncture you could perform stress testing on the CPU and GPU or you could use Windows performance recording and see if you can record the time period in which you are having the "hard resets". If a misbehaving application is identified it can be uninstalled or changed.
    Also see this check list on performance: Windows 10 Performance and Install Integrity Checklist - Microsoft Community
    The selective boot allows you to keep off all the applications that consume CPU, disk, and memory leaving this free while playing games or demanding applications.
     
    zbook, Jun 16, 2017
    #11
  12. kharma Win User
    @zbook I have done stress testing of both my CPU and my GPU. My CPU has no problem and when I stress test my GPU is when it resets which is what led me to replace my Graphics card with the newer model. Unfortunately since the issue still persists I am not sure where to go from there.

    @philc43 The Corsair link installation was brand new over the last week in response to me trying to ensure that everything was up to date. The problem was occuring before that program was installed.
     
    kharma, Jun 16, 2017
    #12
  13. zbook New Member

    Computer Hard Restarts when playing games

    Windows performance recording may be useful since you have already ran the stress tests.
    The challenge will be learning how to interpret the results of finding someone that is already trained on the troubleshooting.
    It has helped me in the past.
    Once it is installed you will open administrative command prompt and type: wprui.exe
    On the pop up you will make customized settings as in the link.
    Windows performance recorder - Microsoft Community
     
    zbook, Jun 16, 2017
    #13
  14. philc43 Win User
    Just be aware that there are a number of recent errors associated with it...

    Code: Windows Error Reporting: +++ WER0 +++: Fault bucket 129450411292, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: CorsairLink4.Service.exe P2: 4.7.0.77 P3: 590b4eb0 P4: System.Management P5: 4.7.2096.0 P6: 58fa3856 P7: 8a P8: 51 P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX P10:[/quote]
     
    philc43, Jun 16, 2017
    #14
  15. kharma Win User
    @philc43 I have uninstalled the app.
    @zbook I am not certain what settings to use for this. I have a file created for it just doing a restart but I doubt that will give us what we need. What settings do I need to have to get it to autosave the information to disk when it goes down for immediately shuts off and goes into the normal boot process again?
     
    kharma, Jun 17, 2017
    #15
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Computer Hard Restarts when playing games

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