Windows 10: Computer has started crashing during and leaving sleep mode

My ASUS ZenBook has always been a little... quirky, especially with the screenpad always acting wonky coming out of a reset. But in the past couple months, it started to just open to a screen of nothing with just the cursor on it, sometimes eventually crashing, but usually needing to be shut down manually. Since then I've run scans from the manufacturer, updated every driver on their website, and updated windows including the jump from 10 to 11. That jump from 10 to 11 made the computer start going to blue screen when it would crash coming out of sleep mode, as opposed to a hard shut down wi

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Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

open the desktop from sleep mode

Hi Abhishek,

Thank you for posting on Microsoft community.

To understand the issue better, I suggest you to answer the below questions.

• How are trying to start the computer from the sleep mode?
• Since from when are you facing this issue?
• Did you make any changes prior to the issue?
• Are you able to shut down or restart the machine?
• What happens when you try to come out of Sleep mode?

I would suggest you to force shutdown the computer and start the computer and check what happens.

If you are able to login to normal mode then follow the below steps to restore the power setting/plan to default.

• Press Windows + X keys, and select the option
  Control Panel.
• Click on the Power Options icon.
• Click on Change plan settings.
• Select the option “Restore default settings for this plan”.

Please post us back with more information and if the issues resolves to help you better.

 

Computer goes to Sleep mode automatically

Hi Anthony,

Thank you for posting your query in Microsoft Community. Apologize for the inconvenience caused to you.

I suggest you to follow the steps provided below if not tried already and check if it helps.

• Navigate to Start>Settings>System>Power & sleep.
• In the right pane, select Never from the drop down list for
  Screen and Sleep.
• Close the dialog box and check for status.

Hope the information is helpful. Keep us posted on the status for further assistance.