Windows 10: Computer hibernates right after turning on

I updated my My Acer E5-573-37EP laptop 2 days ago and everytime I tried using it after that, it locks into sleep mode seconds after turning on, and then shuts itself down. I have searched for solutions to this problem in other discussions but couldn't apply any of them since the whole thing happens in less than 60 seconds from starting the computer up. It makes no difference if I'm logged into it or not. The laptop's screen doesn't work anymore so I'm using a LG monitor to mirror the screen but it doesn't show the bios menu or anything really before the login.

:)

 

Cannot turn off hibernation

We have two relatively new identical HP ProDesk 400s running Windows 10. The computers often go into hibernation over night, preventing us from being able to log in remotely, and we can't shut off that feature. Our IT guy is also baffled. We have tried:



Turning off hibernation in Windows

Turning off hibernation in a command shell being run as administrator

Changing the Windows power settings to high performance

Updating Windows, drivers, BIOS

Turning off power saving options in the BIOS

Deleting Energy Star

Setting the BIOS to have the computer wake up every morning at 7:00 automatically



Basically, we have tried everything that makes any intuitive sense and anything the intertubes suggested we do. All HP could suggest in addition is reinstalling Windows, which is a bigger step than we would like to take.

 

hibernate, but shuts down

Hello,

We suggest to manually setup hibernation on your computer. You may follow the steps below:

• Right-click on your desktop and select Personalize.
• Click Lock screen>Screen saver settings>Change power settings>Choose what the power buttons do.
  
  
• Change the settings When I press the power button, click
  hibernate.
• Click Save changes.
  

Keep us posted.

Regards.

 

Missing hibernate button

Hi Yusak,

We would like to isolate this issue that you're having right now. Will you be able to provide the exact error message that you recieved?

We suggest that you try to enable hibernation on your device using the Command Prompt.

To make hibernation available, follow these steps:

• Click Start, and then type cmd in the Start Search box.
• In the search results list, right-click Command Prompt, and then click Run as Administrator.
• When you are prompted by User Account Control, click Continue.
• At the command prompt, type powercfg.exe /hibernate on, and then press Enter.
• Type exit, and then press Enter to close the Command Prompt window.

We will wait for your response.

Regards.