Windows 10: Computer holding down keys

Using windows 11 and my laptop keeps randomly holding down the letter “J” and “CTRL” I don’t know how to fix it my software is up to date. I’m plugged in with a keyboard and for some reason the laptop keyboard doesn’t work but the touchpad does. It was working perfectly fine then I went camping for a week and when I went back this happened.Edit: I just tried using the on screen keyboard and before it was still holding down J but now it’s doing nothing but neither my keyboard or laptop keyboard is typing

:)

 

Cant press and hold keys

Hi Hamish,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• Are you using a Desktop Computer or a Laptop?
• Since when are you facing this issue?
• Have you made any changes to the system prior to this issue?
• Is this issue specific to any functionalities?
• Have you updated the latest keyboard driver?

I suggest you to try the below methods and check if it helps.

Method 1: Update Keyboard driver.

Follow the steps to update the Keyboard drivers:

1. Press Windows key + X key and click Device Manager.

2. Expand the Keyboard.

3. Right-click on the Keyboard driver and click on Update driver software.

4. Restart the computer and check.

Method 2: Try Uninstalling and then reinstalling the keyboard drivers.


Follow the steps below:

1. Press Windows key + X key and click Device Manager.

2. Expand the Keyboard.

3. Right-click the keyboard driver and click
Uninstall.

4. Restart the computer, let Windows detect the driver and install by itself.

Method 3:

If the issue still persists, I suggest you to install the latest keyboard driver in a compatibility mode and check if it works.Follow the steps below:

a. Download the latest driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’
and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and check if the issue persists.

Hope this helps. If you face any issues with Windows, do get back to us. We will be happy to assist you.

Thank You.

 

Windows 10 product key error

Hi Piyush,

Thank you for posting your reply.

I suggest you to activate the copy of Windows via phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select your Region/Country.
• Select the Phone Activation option, and hold on for a real person.

Hope the information is helpful.

Regards

 

Cortana resetting or not holding settings

Hi,

I apologize for not addressing you in timely manner. Let me help you in resolving the issue.

This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow
the below given steps:

• Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
• In Command prompt type sfc/scannow and press enter.
• Restart the computer.

If no corrupted system files were found in the previous state, then I suggest you to try the following steps:

• Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
• In command prompt, type the following commands and press Enter after each command:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

• Close the command prompt and restart the PC and check if it works.

Hope the information helps. Keep us posted on Windows related queries and we will be happy to assist you further.