Windows 10: Computer Infected.

Dear Community,

My computer has been acting very strange in the last one or two weeks. Most of the time when my computer is opened I hear a sound like connecting a new device to the computer but I'm not doing anything. I tried running Malware Bytes and Avast but nothing.Mal.B detected a couple files that I chose to delete but I'm not sure if that's all. One of my communication app's account has been hacked into although I have the two step verification enabled. As far as I can see, no files are encrypted. Is this a keylogger, a rat or a malware ?

The thing that worries me the most is the fact that he had my email, password and the two factor auth that I haven't shared, unique password. I thought about formatting my computer but I don't know a lot about OS System therefore I consider it risky.

OS : Windows 10 PRO 64-BIT.

What should I do next ?


Thank you,

Gardon.

:)

 

steps taken for infected Pc's.


I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

thx

 

steps taken for infected Pc's.


Hi:

There is no one set of "boilerplate", "cookbook" or standard steps.
Each computer is unique.
Each malware infection is unique.
Proper diagnosis, cleanup and repair depends on the particular infection and the system that is infected.
The process can be tedious and time-consuming, often requiring the use of multiple powerful tools, in the proper sequence.
Many of them can actually damage the system if deployed improperly by untrained computer users.

Bottom line:
Malware cleanup is best done with *customized* support provided by trained individuals who know what tools to use and how to use them.

There are a few folks with such expertise here at this forum (I am not one of them).
And there are a number of reputable computer disinfection fora where trained malware removal experts provide free, custom assistance.

Cheers,

 

Infected computer

It would help to know some more details...

How to ask an effective question

How to include a screenshot in your post

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See if this free, multi-step guide help:

Remove adware, pop-ups and virus from Windows 10 (Removal Guide)

You might want to use this free tool:


How to find and clean malware infections with Emsisoft ...

or

see this wiki:
List of Malware Removal Tools

Suggestion to read:

Best Practices for Safe Computing - Prevention of Malware Infection

especially
Supplementing your Anti-Virus Program with Anti-Malware Tools