Windows 10: Computer keeps restarting during boot can only enter bios after most recent windows 10 update

Computer keeps restarting during boot can only enter bios after most recent windows 10 update

:)

 

girlfriends needs help with her computer, keeps restarting

girlfriend calls, HELP my computer keeps restarting. lol
so the problem:

Her computer is constantly restarting when it gets to the WINDOWS XP loading screen and then shuts down.

it will get to start windows normally, start windows in safe mode.. blah blah blah, and she enters start windows normally, get passed this screen then gets to the WINDOWS XP loading screen ( guessing thats the BOOT SCREEN) and restarts.

please help

thanks!

 

Windows stuck after restart. 16299

Thank you for that information.



As the issue still persist, I would suggest you to download the media creation tool to install Windows 10 and create a Windows 10 installation media via thumb drive and try repairing your computer.



Please click
here to download Media Creation Tool.



In order for us to boot from the thumb drive, we need to change the boot order from the BIOS.

Please follow the steps listed below:

• Restart your computer and press DEL to enter setup or F8 to access BIOS.
• Once you’re in the BIOS, look for “Boot” option menu. Use the arrow keys to navigate through BIOS and then press enter to select.
• Locate the boot order screen that lists boot devices.
• Select an option and press Enter to change it, either to disable it or specify another boot device.
• Select “Save Changes and Exit” option when you’re done.

After selecting USB as boot device, connect the thumb drive to your computer then restart it.

Windows setup start. Follow the instructions to install Windows.



Just to set your expectations that installing new Windows will delete all the applications installed on your computer, but you will have an option to keep all your files.



Keep us updated about your concern for additional assistance.

 

Windows 10 will only boot if selected from the BIOS boot menu.

Hello,

Thank you for contacting Microsoft Community.

We understand the inconvenience you have experienced.

• You mean to say, every time you need to make changes to Boot Order in BIOS, to start your computer correctly?
• What is the make and model of your computer?

I suspect that the problem might be due to outdated BIOS update
or with Boot Configuration data. Suggest you to check for the latest BIOS update and Chipset drivers for your device hardware on Manufacturer website. If you find a new one, try to update the same to see if it correct
the issue. If problem still persist, then I suggest to rebuild Boot Configuration Data to see if it makes any difference.

Let us try to repair your computer by creating a Windows 10 Bootable media (I.e. USB or DVD) using
Media Creation Tool.
Use your computer or some other connected to Internet for creating a Bootable media (Windows 10 ISO image file). Once you're ready with Bootable Media, follow the below mentioned
steps.

• Insert the Windows installation disc in the disc drive or connect USB media, and then start the computer.
• Press a key when the message Press any key to boot from CD or DVD appears.
  
  If your PC does not detect the media automatically
  • During the restart process, read the screen for any instructions that explain how to interrupt normal startup and enter the basic input/output system (BIOS) setup utility. Most PCs use the F2, F10, ESC, or DEL key to begin the BIOS Setup.
  • Look for a tab in the BIOS Setup Utility that is labeled Boot Order,
    Boot Options, or Boot. Following the directions on the screen, use the arrow keys to go to the
    Boot Order, then press Enter.
  • Locate the CD, DVD, or USB flash drive (this might be called Removable Device) in the Boot list. Following the directions on the screen, use the arrow keys to move the drive up so that it appears first in the Boot list. Press Enter. The boot order
    sequence is now changed to boot from the CD, DVD, or USB flash drive.
  • Press F10 to save your changes and to exit the BIOS Setup Utility. Select Yes in the confirmation window. The PC will restart. Allow the PC to restart normally. The scan will take a few minutes and remove any malware that may be infecting your computer.
• Select a language, a time, a currency, a keyboard or another input method, and then click Next.
• Click Repair your computer.
• Click the operating system that you want to repair, and then click
  Next.
• On the Choose an option screen, select Troubleshoot. Select
  Advanced Options > Command Prompt
  under Advanced Options.
• Type Bootrec /RebuildBcd, and then press
  ENTER. This command will rebuild boot configuration data if in case any issue with Boot files causing this issue.

Once you done with the above steps, see if the problem still persist.

Let us know how it went.