Windows 10: Computer keeps restarting when launching game, checked Windows Log for info....

Computer always reboots when hitting the "Play" button when starting NBA 2k25 on Steam. When I checked the windows log, it showed this detail:The computer has rebooted from a bugcheck. The bugcheck was: 0x0000013a 0x0000000000000009, 0xffffd30304010000, 0xffffd30316ffd6f0, 0x0000000000000000. A dump was saved in: C:\WINDOWS\MEMORY.DMPI have the latest video drivers, and my computer does not overheat either. I have a 7900XT and Ryzen 7 5800x.No other game, even those resource intensive, c

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Game not launching on Windows 10

Hi InvincibleHawk8,

Having a corrupted game file is one of the possible reasons why your game keeps on crashing when you are tying to launch it. To help you resolve this concern, I recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Kindly update us with the results, so that we can assist you further.

 

Computer restarts after logging into Windows XP

Just a few seconds after logging into Windows XP my computer restarts. I'm trying to figure out (in a general sense) what this problem could be. Something to do with video card drivers maybe?

Any thoughts would be helpful.

 

Game not launching on Windows 10

Hi InvincibleHawk8,

There's a lot of possible reasons why you're unable to launch your game on Windows 10. To help you resolve this concern, I need to gather more information. Kindly answer the questions below:

• When did the issue start?
• Are you experiencing this concern with all of your games?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

In the meantime, I recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Kindly update us with the results, so that we can assist you further.