Windows 10: computer lock

I get this lockup saying I have a virus says it is from microsoft and to call them and they will tell me how to rid it. The only way I get it off is alt ctrl delete and reboot then its ok. Is there a way to keep it off? I have 360 Total sercurity this happens maybe once a week

:)

 

computer lock

Hello Noel,

The challenge that you are having is somehow related to Screen Saver settings. The easiest way to fix this is by going to Control Panel> Appearance and Personalization > Change screen saver > Then uncheck
On resume, display logon screen.

Let us know how it goes.

 

Locked Computer

My grandfather logged into the Microsoft app and when his screen timed out, he was unable to log back in. He has used all of his passwords and has been unable to log back in. We aren'teven able to use Ctrl + Alt+ Delete to bypass this screen. Can anyone
point us in a direction for answers?

 

I assume you're using the Edge browser? IME, 99% of the time its not a virus, just a malware page. You can close it without having to reboot, but the timing is tricky. Close the popup (reboot if you must), then 'reset' Edge itself, including your home page. Make sure there are no extra tabs - other than your home page - set to open automatically. If its what I think, that will take care of it. Though it couldn't hurt to run a malwarebytes scan and possibly flush your DNS. "ipconfig /flushdns" in command prompt. I deal with that same issue all the time.

 

it also says I have I believe the Venus virus

 

Hm. VenusLocker maybe? Everything I see on that indicates its one of the 'encrypts all your files' type bugs. Nothing indicating Microsoft. Can you provide the full text of the message? Better yet, a screenshot of it?

 

Ben Daniels,

If it is the VenusLocker Ransomware, it appends the following extensios to filenames: .Venusf, .Venusp

Is that the case?