Windows 10: Computer mouse not working

Hi, so after I downloaded one of the recent Windows 10 updates my mouse has not been able to work. My keyboard works smoothly and ok, just my mouse. I have tried searching up possible resolutions to this problem such as the uninstallation of patch KB4074588 however I cannot even find it on my desktop. Anyone help? Thanks.

:)

 

mouse is not working right


unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

Right-click the start menu and choose device manager
Expand Universal Serial Bus Controllers at the very bottom
Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

Good Luck!!

 

Mouse not working

Hi MaalisuoKofi,

It appears that your mouse is no longer detected on your computer. The possible reasons why its no longer working could be hardware or driver issues. For us to isolate and address this issue, we would like to ask the following information:

• Are you using a laptop or a desktop computer?
• If a desktop, are you using a USB or wireless mouse?

Since the issue appeared after an OS installation, we suggest that you run the hardware troubleshooter. Follow these steps:

• In the Cortana search, search for Troubleshooting.
• Click Troubleshooting in the search results.
• In the left pane, click View all.
• Locate and click Hardware and Devices.
• Click Next and follow the on-screen instructions.

You may also refer to Mouse, touchpad, and keyboard problems in Windows for more information.

Looking forward to your reply.

Regards.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.