Windows 10: Computer not recognising earphones - Driver issue

Hello there,My laptop intermittently doesn't recognise my earphones when plugged. By intermittently, I mean that if I uninstall the Realtek Audio driver and scan for hardware changes or reboot computer, it recognises the earphones again. After idling or waking up from sleep, the computer does not recognise the earphones anymore and the same procedure has to be applied to make it work again. I tried reinstalling, running updates, nothing seems to fix the problem for good.Any solution?Laptop - Dell XPS 13 9370Processor - IntelR CoreTM i7-8550U CPU @ 1.80GHz 1.99 GHzRAM - 8GBWindows 10 Ho

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earphones do not work on computer

Hi Robertthiel,

Thank you for writing to Microsoft Community Forums.

Please answer these questions for us-

1. May I know the make and model of the Earphone?
2. From where are you downloading the drivers?
3. Were there any changes made on the computer?
4. Did you test the issue with a different Earphone?

Please note that this issue could occur if the drivers are not installed correctly.

Please try this step and let us know-

Run the hardware troubleshooter and check if it helps. This is the

link to refer to run the hardware troubleshooter.

Hope this helps.

Regards,

Gowrish S

Microsoft Community –Moderator

 

Bluetooth Earphones not available as a playback device.

Hi Shafeeq,

Thank you for your suggestions.

I have attempted the above steps as you set out but the result is the same.

The system will still not recognise the earphones as a playback device.

Thank you.

 

Bluetooth Earphones Issue

Hello,

Thank you for writing to Microsoft Community Forums.

Glad to know that you were able to fix the issue. We truly appreciate for the details and, time and effort that you have taken to work on this issue.

However, there could be an issue with the drivers on the computer, where the drivers are getting conflicted and not recognizing the Bluetooth device properly and you are unable to hear the audio as it was supposed to, we will look into this for you.

• Could you please try using the Bluetooth device with a different computer and check if it works?
  

Please unplug the wired headphones and connect only the Bluetooth earphones and check if that makes any difference.

Please follow the below mentioned methods and check if it helps.

Method 1:

As you are unable to see the Bluetooth headphones after pairing to the computer, I suggest you to run the Bluetooth troubleshooter from the settings. Follow the steps below:

• Press Windows logo key + I, to open
  Settings.
  
• Select Update & Security.
  
• Click Troubleshoot and run the Bluetooth troubleshooting.
  

If the issue still persists, please follow method 2.

Method 2: update drivers.

The Bluetooth drivers could be out dated, hence un-pair the device from setting and update the Bluetooth drivers and check if that helps. Please refer the article

Update drives in Windows 10, expand Bluetooth device and follow the instruction from the above article.

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator