Windows 10: Computer on sign in problem

Not working sign in buttonSafe mode not working

:)

 

Need some advice on computer problems.

Run HDtune (free version) on you hard drive. but most likely that the problem. You can also test your memory with Memtest86 as suggested above

You didn't list your OS

 

App Store sign-in error, 0xD000000D

Hi Suzanne,

There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

• Open Settings > Accounts > Your email and accounts.
• Select Sign in with a Microsoft account instead.
• Follow the on-screen instructions.

Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

Update us with the result.

Regards.

 

We couldn't sign you in

Hi,

To better assist you with the sign in issue of your Windows account, we would like to gather more information:

• Have you made any changes to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

Since you can't sign in to your Windows account, we suggest that you reset your password, check this
article and follow the steps given.

Looking forward to your response.