Windows 10: Computer pin not working?

When I type my pin it says "your device is offline try again" then when i try again it says "your credentials could not be verified" I press ok then it says "something went wrong and your pin isn't available set up your pin again" but when I try to set it up again it doesn't work

:)

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.

 

Windows pin not working after restart

Hi Bhaumik,

The possible cause of this issue is corruption of files or it could be missing registry settings. To address your concern, we suggest you to follow these steps:

• Open File Explorer and browse to this location:
  C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
• Delete everything within that folder
• Go to Settings > Accounts >Sign-in Options, click Add a PIN again and set your PIN
• PIN sign in should work going forward

Let us know how it works.

 

Why doesn't my pin work with the anniversary edition?

Hi Nancy,

We would like to know more about the issue. Before you had the Anniversary Update, were you using an 8-digit PIN?

For the meantime, we suggest that you remove the current PIN and create a new PIN. You can do that by following these steps:

• Select the Start button, type Settings, and select it from the list of results.
  
• Choose Accounts.
  
• Select Sign-in options.
  
• Under PIN, select Remove.
  

After you have deleted your current PIN, create a new 4-digit PIN by following these steps:

• Select the Start button, type Settings, and select it from the list of results.
• Choose Accounts.
• Select Sign-in options.
• Under PIN, select Add.

Once you have created your new 4-digit PIN, restart your computer and sign-in using the new 4-digit PIN.

Note: It is very important that you remove then create a new PIN rather than changing the current PIN.

Let us know how it goes.

Regards.