Windows 10: Computer randomly crashes into a black screen and fans going at 100% speed

I have run into this problem about 5 days ago and i couldn't fix it. my computer keeps on running in to this black screen can some one help?

:)

 

Black Screen, GPU Fan 100% When Playing Games

I would suggest going back to at least the October version:

 

Windows crashes, screen goes black, fans go too 100%

Hi

Welcome to Microsoft community.

I'm glad to help you.

If only one game will cause a crash, then this game is more pressure on the computer hardware, because your computer is directly black screen and the fan speed reaches 100%, so the preliminary judgment of your problem should be a black screen caused by excessive peak power consumption, which may be caused by the power supply.

Is your game a heavy load game? You can also tell me your power configuration.

In the meantime, first turn off all your overclocking options. Reset the BIOS and test again.

If anything is unclear, please do not hesitate to let me know.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Fan speed too high and receives black screen

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• What is the make and model of the computer?
• What was the reason for you to perform a reset?
• Does that mean you receive black screen on the desktop?
  

First let us troubleshoot for the black screen issue and as an initial troubleshooting step, I suggest you to refer to the article provided below and check if that helps.

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

Once done with that, let’s check the cause for the fan speed.

a. While on the desktop, right-click on the taskbar, click on
Task Manager.

b. Click on the Processes tab and check if any processes that is running high.

If none of the process is running high then I suggest you to update the graphics card driver and check if it resolves the issue.

1. Press “Windows key + X” and click on “Device
Manager”.

2. In the list of devices, you should see the Display Drivers.

3. Right click on the device and then select "Uninstall".

4. In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.

5. In the Action menu of Device manager, select “Scan for Hardware changes” option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.