Windows 10: Computer randomly restarts during gaming, Kernel-Power 41 Critical Error, WHEA-Logger...

Since building my new PC, I have been experiencing random shutdowns when using the PC for gaming. I can't seem to see any discernible pattern to the shutdowns except that it always occurs when playing a game. The temperature and use of the CPU don't seem to have any impact on it. The screen will suddenly turn black only to restart with the BIOS logo screen and the little dots loading circle, and then it prompts me to log in as normal. In Event Viewer, right after the restart, the only things that show up that look off to me are a Kernel-Power 41 error, a series of information messages about ke

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Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

WHEA-Logger Error and Kernel-Power Critical

Hello,

I have recently encountered repeated BSoDs and crashes during high resource use activities (such as gaming, streaming, or mining).

When a BSoD occurs, it has the code WHEA_UNCORRECTABLE_ERROR.

The system log in the event viewer lists Event 46 WHEA-Logger as the issue with the following description:

A fatal hardware error has occurred.

Component: Memory

Error Source: Machine Check Exception

The details view of this entry contains further information.

I also notice that just a couple of seconds before I have a critical Kernel-Power ID 41 event with the following description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I have run MemTest86 as well as Windows Memory Diagnostic and neither test returned any errors. I have not experienced any issues with booting or stability issues other than when I'm gaming and performing another high-resource task as mentioned above. The BIOS settings are all default. The hardware I am running is as follows:

Motherboard: Asus ROG Crosshair VIII Hero ATX AM4 Motherboard

CPU: AMD Ryzen 9 5900X 3.7 GHz 12-Core Processor

GPU: EVGA GeForce RTX 3080 10GB 10 GB FTW3 ULTRA GAMING Video Card

RAM: Corsair Vengeance RGB Pro 32 GB (4 x 8 GB) DDR4-3600 CL18 Memory

PSU: EVGA GQ 850 W 80+ Gold Certified Semi-modular ATX Power Supply

Storage: Samsung 970 Evo Plus 2 TB M.2-2280 NVME Solid State Drive

Some of the tasks I have already completed based off of other discussions I have seen:

• I disabled any overclocks on CPU and GPU.
  
• Reset BIOS to default settings.
  
• Disabled XMP profile in BIOS.
  
• Updated drivers.
  
• Monitored temperatures during crashes and did not notice anything too high.
  
• Updated BIOS.
  

Below is the link to my minidump files:

Minidump Files.zip

 

Critical Kernel Power 41 (63): Black screen, restart when playing game

Kernel Power 41 63

Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

Games that have crashed:

• Far Cry 4
  
• The Division
  
• Fortnite
  
• Overwatch
  
• Counter Strike GO
  
• Last Man Standing

Specs:

• Cooler master 550w PSU
  
• RX 470 4gb
  
• Pentium g4560
  
• Asrock MATX b250m MOBO
  
• 2x 4gb rip jaws RAM
  
• WD 1tb HDD
  
• Gammamax 300 CPU Cooler

OS: Windows 10

I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

At this point, my computer has been disassembled and parts replaced multiple times.

Things I have done:

• Updated all drivers (CPU, GPU, BIOS, sound etc)
  
• Clean installation of Windows 10 multiple times
  
• Stress tested with Heaven and Prime95
  
• Logged temperatures while stress testing and playing games, haven’t seen any high temps
  
• Disabled and enabled different sound drivers to test for conflicts
  
• Replaced PSU, MOBO and CPU

I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....