Windows 10: Computer restarts when lid is Closed

Hello,


I have an Asus ROG G750JM and the laptop has started to restart every time i close the lid. When i put the lid backup, it is booting up and anything i was doing on Windows Browsers, games,etc is lost. I checked all my power settings and they have not changed. Fully updated Windows and graphics card.


Intel Core I7-4700HQ

NVIDIA GTX 860M

16GB Ram


Thanks

:)

 

Win 10 - computer won't lock or sleep when lid is closed

Hi Shari,

Thank you for posting on Microsoft Communities.

Please follow the methods mentioned below:

Method 1: Follow the steps:

• 
  Press Windows Key + X.
  
• 
  Select on Control Panel.
  
• 
  Click on Power Options. On the left, click on "Choose what closing the lid does". Click on the drop down menu for "When I close the lid" and choose "Sleep" or "Hibernate.
  

Method 2: I suggest you to run in-built Power troubleshooter and check. Follow the steps:

• Press Windows Key + X.
• Click on Control Panel.
• Select Troubleshooting on the left pane, click on
  View All.
• Click on Power to run the troubleshooter.

Method 3: If the above method doesn’t help, I would suggest you to
reset and restore all of the default Power Plans back with their default settings. Follow the steps.

• Press Windows Key + X.
• Select Command Prompt (Admin).
• At the command prompt, type powercfg -restoredefaultschemes, and then press
  ENTER.
• At the command prompt, type exit to exit the Command Prompt window.
• Restart the computer and check with the issue.

Let us know if the issue is resolved or if you require further assistance.

 

Laptop restarts after closing the lid

Hi,

It appears that your laptop hibernates when you close its lid. This feature terminates running processes on your machine since it allows the system to use very little power. If
Do nothing is already selected for Choose what closing the lid does
in Power Options, let's try to make hibernation unavailable. Follow these steps:

• Right-click on the Windows icon on your home screen.
• Select Command Prompt (Admin).
• Click Yes if you get a prompt window.
• Type powercfg.exe /hibernate off then press Enter.

See if this will prevent the laptop from hibernating when you close the lid.

Let us know how it turns out.

 

Win 10 - computer won't lock or sleep when lid is closed