Windows 10: Computer screen freezes nothing happens mouse keyboard unresponsive while playing games

Problem descriptionAs title says, this issue happens to me while playing games. It seems to happen more often on every games. The screen freezes and the system is unresponsive. Mouse and keyboard are stuck too, I have to turn off system from CPU. I cannot replicate the problem consistently, my PC doesn't freeze during GPU/CPU stress tests and it happens inconsistently while playing games. sometimes it works for hours sometimes it freezes and restarts twice in 10 minutesSystem InformationMotherboard: Mb-Gigabyte B660m Ds3h Ax Ddr4CPU: Cpu-Intel I7 12700fGPU: Gigabytes Rtx 4070

:)

 

Mouse/Keyboard Unresponsive at Desktop, works in BIOS

I have been unable to use my mouse and keyboard at the desktop. This problem began when my computer began to slow down about 10 minutes after I booted it up. When I tried to open different windows such as My Computer or access the Task Manager, they would all freeze. Even when I clicked them repeatedly to initiate the prompt to force close them, they failed to close.

The next step that I did after this was to reformat the computer and reinstall Windows 10 (at this time I was using an evaluation of Windows 10 Enterprise). Once I had a clean computer everything worked well for almost a week. I had to update and shutdown at some point and after doing so the mouse and keyboard became unresponsive when I booted the computer back up after letting the updates install. The mouse cursor was not visible either. I was sure that the screen was not frozen as I have seen the time update after observing it. My first thought was that the updates were the root of the issue but I decided that some of the programs may been the problem instead. So I reprogrammed the computer without installing the adobe and microsoft software. It would work for only a couple of days until the issues would start back up. Again, I had to update and restart the computer and upon doing so the problem came back up.

At this point, I figured that the issues was with the updates so when I reprogrammed it again and reinstalled the OS, I made sure to take steps into disabling the updates. During this time I only installed a couple of games with steam and google chrome. It would work about six days and I did not have to update and shut down at any time. However, the problem came back up after my computer crashed while playing a game and booting it back up. Again, the mouse and keyboard were unresponsive but the computer itself was not frozen.

My next suspicion was that there were some issues with the evaluation copy and that it was doing something to mess with the drivers or was failing to read them. So I decided to get a copy of Windows 10 pro. I reprogrammed once again and installed the full version of Windows 10 pro and got the screen working. However, when I had to restart the computer after some driver updates, the mouse and keyboard became unresponsive again. At this point I did not even install any programs and just within the few minutes I booted it up and restarted after
reprogramming the problem came up.

I’d also like to say that for every instance that I had to reprogram the computer, the mouse and keyboard worked perfectly fine in the BIOS screen. Even at times when they stopped working at the desktop, I would go and check their functionality in the BIOS screen and they would work there.
I have already ruled out that the problem isn’t from the programs I’ve used, the windows updates, the operating system, or the mouse and keyboard themselves. What I would like to know is what other causes do I need to test
for and how would I resolve them?

I am using an Asus Maximum IX formula motherboard and I started with Windows 10 Enterprise Evaluation into Windows 10 Pro.

 

Keyboard and mouse unresponsive at lock screen

Hi Sean,

Thank you for using Windows 10.

I understand your concern and would suggest you to try to boot into Safe Mode with Networking. Here is the steps:

• Press and hold the shift key while clicking on
  Restart at the login Screen (Bottom right corner) > Troubleshoot>Advanced Options>Startup Settings>
  Restart >>Choose Enable Safe mode with networking.
  

If the mouse/keyboard works, then update the Mouse and keyboard driver. Here is the steps:

• 
  Press Windows+X key on your desktop and select
  Device Manager.
  
• 
  Locate the mouse drivers, expand, right click and click
  on Update.
  

If it doesn’t help, then I would suggest you to
uninstall and re-install the drivers in compatibility mode. Here is the steps:

• Go to your manufacturer’s website
  and download the Driver’s setup file for your computer.
• Press Windows Key + R on your desktop screen to go to run box.
• Type devmgmt.msc and hit Enter.
• Under Driver, expand, then right click and select
  Uninstall.
• If you are prompted to Confirm then Confirm.
• Go to the location where you had saved your downloaded setup files of the drivers and
  right click, then select Properties.
• Select Compatibility Tab.
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
• Let the driver to install and then check the functionality.

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.