Windows 10: Computer screen goes black but audio still plays.

Discus and support Computer screen goes black but audio still plays. in Windows 10 BSOD Crashes and Debugging to solve the problem; Hey, I've had this issue since a few days ago, my computer occasionally kind of crashes: the screen goes black, followed by a restart or sometimes it... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Emilio none, Oct 21, 2024.

  1. EMILIO NONE
    Emilio none Win User

    Computer screen goes black but audio still plays.


    Hey, I've had this issue since a few days ago, my computer occasionally kind of crashes: the screen goes black, followed by a restart or sometimes it just freezes and I have to manually restart it.I opened Problem Details and found two types of issues: "Shut down unexpectedly" and "Hardware error"First the "Shut down unexpectedly"SourceWindowsSummaryShut down unexpectedlyDate‎21/‎10/‎2024 19:22StatusNot reportedProblem signatureProblem Event Name: BlueScreenCode: 116Parameter 1: ffff8484208d4460Parameter 2: fffff803ab11e9f0Parameter 3: ffffffff

    :)
     
    Emilio none, Oct 21, 2024
    #1
  2. ANUP KARKAL
    Anup Karkal Win User

    Screen goes black if the power cord is connected

    Hi Tony,

    As the screen goes black I suggest you to refer the Microsoft article on
    Troubleshoot black screen problems and check if it helps.

    Troubleshooting black or blank screens in Windows - Microsoft Support

    I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
    hardware and devices troubleshooter and check if it helps.

    Follow the below steps for the same.

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

    • Press Windows key + X, select Control panel.
    • Change the view by option on the top right to Large icons.
    • Click on troubleshooting and click on the view all option on the left panel.
    • Run the Hardware and devices troubleshooter.
    • Restart your computer and check if the issue is resolved.
    Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.
     
    Anup Karkal, Oct 21, 2024
    #2
  3. ROSE CAL
    Rose Cal Win User
    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article     to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, Oct 21, 2024
    #3
  4. TODO5
    TODO5 Win User

    Computer screen goes black but audio still plays.

    Black Screen While Playing A Game.

    Hello, My pc is experiencing a problems these 5 days, which is a 'black screen' while playing a game the whole screen goes black, and the only cure to this is to restart pc, but it still goes black when I play a game again. [behind the black screen there
    is still playing the audio, and there is no cursor]. I want to find out whats the problem.
     
    TODO5, Oct 21, 2024
    #4
Thema:

Computer screen goes black but audio still plays.

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