Windows 10: Computer screen turns blank and unresponsive during screen recording

Some context about my device:



Lenovo AIO 520-24IKU All-in-one Ideacentre

IntelR Core TM i5-8250U CPU @ 1.60GHz

8GB RAM 1TB HDD



If you need anything else let me know.



My problem is that twice now, my computer crashes I think when screen recording. I can record for around 10 minutes just fine before my computer screen goes completely blank and unresponsive. The screen isn't black though, and my PC doesn't turn off. I can still hear my PC working in the background. The devices connected to it still show they are connected the light is on but things like ctrl + alt + del and ctrl + shift + esc fail to do anything. Eventually, I'm forced to shut the computer off via the power button, but I'm hesitant to do that.



Here are the event viewer logs? for each of the two occasions it has crashed.


First occasion Using Loom - a screen recording app:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

-<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreatedSystemTime="2020-11-13T23:06:23.6396447Z" />
<EventRecordID>2934</EventRecordID>
<Correlation/>
<ExecutionProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-HOQ0U1F</Computer>
<Security />
</System>
-<EventData>
<Data>explorer.exe</Data>
<Data>10.0.19041.610</Data>
<Data>1900</Data>
<Data>01d6b9e83ad2eaf9</Data>
<Data>60000</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>707d8d38-b0cd-468a-bb90-9cf7a2178ab8</Data>
<Data />
<Data />
<Data>Unknown</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>


Then,

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

-<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreatedSystemTime="2020-11-14T00:19:58.5473501Z" />
<EventRecordID>3377</EventRecordID>
<Correlation/>
<ExecutionProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-HOQ0U1F</Computer>
<Security />
</System>
-<EventData>
<Data>00:10:12</Data>
<Data>‎14/‎11/‎2020</Data>
<Data />
<Data />
<Data>21606</Data>
<Data />
<Data />
<Binary>E4070B0006000E0000000A000C006402E4070B0006000E0000000A000C006402201C00003C00000001000000201C000001000000100E00000100000002000000</Binary>
</EventData>

</Event>



and at the same time


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

-<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreatedSystemTime="2020-11-14T00:19:46.4952111Z" />
<EventRecordID>3406</EventRecordID>
<Correlation/>
<ExecutionProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-HOQ0U1F</Computer>
<Security UserID="S-1-5-18" />
</System>
-<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">132497867025111455</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>



Second occasion Using OBS


There wasn't any error logged in the applications section this time


I forced shut down my computer and these messages came up again similar to first time

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

-<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreatedSystemTime="2020-12-22T14:09:15.2674741Z" />
<EventRecordID>12026</EventRecordID>
<Correlation/>
<ExecutionProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-HOQ0U1F</Computer>
<Security />
</System>
-<EventData>
<Data>13:31:18</Data>
<Data>‎22/‎12/‎2020</Data>
<Data />
<Data />
<Data>7208</Data>
<Data />
<Data />
<Binary>E4070C00020016000D001F0012002701E4070C00020016000D001F0012002701201C00003C00000001000000201C000001000000100E00000100000001000000</Binary>
</EventData>

</Event>





-<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


-<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreatedSystemTime="2020-12-22T14:09:02.2641986Z" />
<EventRecordID>12042</EventRecordID>
<Correlation/>
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-HOQ0U1F</Computer>
<Security UserID="S-1-5-18" />
</System>
-<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">132531197013757872</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>




A thing to note is that the second time around, the unexpected shutdown message is referring to the time the screen turned blank, not the time I forced it to shut down. The first time around, the message is referring to the time I forced it.




I'm just wondering what could've caused these sudden bouts of unresponsiveness? and perhaps any solutions. This hasn't happened in any other context, just with the screen recording. Thanks for taking your time to read this!

:)

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

screen recorder

Hi,

To resolve your concern about screen recorder, follow the steps below:

• Click on the Windows logo found at the lower left hand corner of your desktop.
• Go to Settings.
• Click on System.
• On the left hand side, click on Storage.
• Click on This PC.
• Scroll down, and click on Temporary files.
• Click on Delete temporary files.
• Restart your computer, and then try screen recorder again.

Regarding the Windows shortcut for your screen recorder, follow the steps below:

• Open your Xbox application.
• On the left hand side, click on the Settings icon.
• Click on the Game DVR tab.
• Make sure Record game clips and screenshots using Game DVR is
  On.

Let us know how it goes.

 

blank screen

Hi Philip,

Black screen error has many symptoms. Examples are: when you recently updated your computer, there are changes that are still applying during the boot process, and you are in the process of installing a software. To have a better grip on this blank
screen issue, we’d like to know the following:

• Are you using a Microsoft account or local account?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can you send us a photo?

• What is the make and model of your computer?

• How much free space do you have on your hard disk?

In addition, you can visit this link: Troubleshoot black screen or blank screen errors
to start troubleshooting this black screen issue.

We're looking forward to your response.